Stakeholder Engagement and Public Affairs Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Stakeholder Engagement and Public Affairs Manager to drive impactful communications and engagement strategies. This pivotal role involves managing stakeholder relationships, producing insightful briefings, and organizing dynamic events to support the Trust's objectives. The successful candidate will play a crucial part in enhancing the Trust's reputation, working collaboratively with various partners and community groups. With a commitment to professional development and a supportive work environment, this position offers an excellent opportunity to make a significant impact in the field of public affairs within the healthcare sector.

Benefits

Generous pay and pensions

Flexible working options

Career development opportunities

Car lease options

Key-worker housing

NHS discounts

Counselling services

Long service awards

Cycle to work scheme

Season ticket loan

Qualifications

• Degree level education or relevant vocational experience required.
• Experience in Public Affairs management and stakeholder engagement.
• Proficiency in communication strategies and copywriting.

Responsibilities

• Deliver public affairs and engagement activities to enhance Trust's reputation.
• Manage stakeholder relationships and produce accurate briefings.
• Oversee stakeholder engagement plans and coordinate communication efforts.

Skills

Stakeholder Engagement

Public Affairs Management

Copywriting

Event Management

Communication Strategies

Relationship Management

Microsoft Office

Report Writing

Education

Degree level education

Membership of CIPR

Tools

Microsoft Office

Job description

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Stakeholder Engagement and Public Affairs Manager, London

Client: South London and Maudsley NHS Foundation Trust

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 6e81d09d2d90

Job Views: 3

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Job overview

Step into a pivotal role and drive our vision forward. As a vital member of our team, you will oversee the delivery and continuous enhancement of our Trust’s stakeholder engagement plan. Utilizing a range of communication channels, you will support both our short-term and long-term objectives. Your work will include managing our Trust and Reputation dashboard, conducting comprehensive stakeholder mapping across boroughs and programs/projects, and collaborating with senior colleagues to ensure all intelligence is relevant, up-to-date, and effectively shared.

In this role, you will be at the forefront of delivering impactful communications and engagement events that support the Trust’s capital projects and commercial partnerships. From crafting compelling newsletters and reports to organizing and hosting dynamic events and preparing insightful briefings, your contributions will be crucial.

You will work seamlessly with a diverse array of external stakeholders, ensuring proactive and effective delivery of our communications and engagement activities to support our key objectives. This includes building relationships with partner organisations such as the Maudsley Charity, IoPPN, King’s College London, local authority officers, elected members, service users, and community groups. Your ability to build and maintain effective relationships will be paramount.

Main duties of the job

1. To deliver public affairs, communications, and engagement activity which builds relationships, enhances the Trust’s reputation, and is in line with overall communications and engagement strategy.
2. To take responsibility for ensuring stakeholder relationships are maintained and proactively developed.
3. To produce regular stakeholder briefings working with other departments in the Trust and partners to coordinate content ensuring absolute accuracy.
4. Devise and deliver stakeholder engagement plans and strategies for key projects and/or audiences as directed.
5. To drive understanding and positive perception of capital projects with external stakeholders, staff, and patients through effective engagement work.
6. To establish and maintain effective cooperative working relationships with stakeholder groups, including attending meetings and presenting and discussing reports.
7. Develop, write, and manage new and existing stakeholder engagement products including newsletters and events (digital and face-to-face).
8. Devise and deliver proactive campaigns that will improve community engagement and understanding/awareness of the Trust’s mental healthcare services for local people.
9. To lead on key events and visits, including high-profile stakeholders, working alongside partners.
10. To manage enquiries from stakeholders including councillors, council executives, MPs, commissioners, public, residents’ associations, ensuring timely and accurate responses.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance. There is an extensive range of excellent benefits for you and your family.

We want you to feel like you are part of a close-knit team at South London and Maudsley. It’s important to us that you feel valued and appreciated, which is why we have a comprehensive benefits package on offer.

Some of our benefits include:

• Generous pay, pensions, and leave, with a comprehensive pay, pensions, and leave package, depending on the role and length of service.
• Work-life balance, flexible working, and support for a range of flexible options, such as part-time working and job sharing.
• Career development opportunities, including mentoring, coaching, positive people management, collective leadership, and other talent programs.
• Car lease options with competitive deals.
• Accommodation options, including key-worker housing on selected sites.

NHS discounts are available up to 10% from various retail brands through the Health Service Discounts website.

Other benefits include:

• Counselling services
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

Communications and relations

• Oversee the implementation of the Trust’s Stakeholder and Community Engagement plan.
• Produce briefings/papers updating colleagues with the Associate Director of Communications and Stakeholder Engagement.
• Work proactively with partners to ensure consistent and timely communications.
• Prepare reports and briefings for partners, regulatory, and advisory bodies on complex issues.
• Establish and maintain effective relationships with all stakeholder groups, internally and externally.
• Ensure communication is tailored for target audiences.
• Manage contracts with external suppliers, ensuring value for money.
• Advocate for good practice in communications.
• Line manage junior staff as appropriate.
• Manage external agencies, ensuring expenditure stays within budget and contracts are fulfilled.

Information Resources

• Maintain the Trust’s Trust and Reputation dashboard, providing data analysis of key metrics.
• Undertake market research to explore, benchmark, and measure trust and reputation levels.
• Horizon scan political landscape for opportunities to raise the Trust’s profile externally, producing monthly reports.
• Stay updated on national policies, health initiatives, and partner strategies affecting the Trust.
• Prepare reports and represent the Trust at meetings with stakeholders.
• Prepare briefings on complex issues as requested.
• Maintain stakeholder distribution lists.

Person specification

Training and Qualifications

• Degree level education or appropriate vocational experience.
• Evidence of ongoing professional and personal development.
• Membership of CIPR or similar professional body, or relevant professional experience.

Experience

• Experience in a Public Affairs management role.
• Copywriting for diverse outlets and audiences.
• Managing stakeholder and public affairs projects, including producing communication materials.
• Developing and implementing communication strategies and engagement programs.
• Managing relationships with stakeholders and partners, representing organizations.
• NHS, public, or third sector experience.
• Organizing and managing events.

Knowledge and skills

• Excellent written and verbal communication skills.
• Deep understanding of current engagement practices and theories.
• Ability to understand complex issues and concepts.
• Strong organizational skills with workload prioritization.
• Proficiency in Microsoft Office.
• Excellent presentation skills.
• Skills in public affairs and stakeholder campaign planning, development, and implementation.
• Ability to build and maintain effective relationships at all levels.
• Calm under pressure.
• Ability to work independently and in a team.
• Understanding of partnership working.
• Knowledge of NHS and government policies and how to communicate within this context.
• Report writing skills.
• Understanding of digital communications including websites and intranets.
• Experience communicating with diverse and hard-to-reach audiences.

Values and behaviours

• Ability to act in accordance with our values and behaviours.

Other

• Empathy for individuals with mental health problems.
• Personal experience of mental health issues.