Staffing & Training Manager

Sodexo Group; City of Edinburgh; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Mental health support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Retirement plan

Death-in-Service

Learning & development tools

Cycle to Work

Job summary

Sodexo Group in Edinburgh is seeking a Staffing & Training Manager to oversee workforce planning and the design and delivery of training for our vibrant food and beverage operations at Edinburgh Zoo and the Royal Botanic Gardens Edinburgh.

You’ll ensure we have the right people, in the right roles, at the right time, and that training closes skills gaps while supporting professional development. Join a busy events and hospitality environment with a focus on retention and customer service.

Qualifications

• Experience in event or venue staffing, recruitment and training design/delivery.
• Strong organisational and interpersonal skills.
• Ability to work under pressure and adapt to changing priorities.
• Knowledge of compliance requirements (health & safety, right-to-work).

Responsibilities

• Lead workforce planning and staff allocation across Edinburgh Zoo and Royal Botanic Gardens.
• Forecast staffing requirements for seasonal peaks, events and growth.
• Oversee staff rotas, payroll processing and cost reporting.
• Develop and deliver recruitment plans for casual roles and early careers initiatives.
• Manage onboarding and induction programmes.
• Own the annual training calendar and deliver operational, compliance and skills training.
• Identify skills gaps and support professional development and succession planning.
• Ensure compliance with employment legislation, health and safety and client requirements.

Skills

Staffing & Training

Organisational skills

Interpersonal skills

Working under pressure

Compliance knowledge

Tools

Microsoft Office

HR systems

Job description

Job Description

• Job Title: Staffing & Training Manager
• Location: Edinburgh Zoo 134 Corstorphine Road EH12 6TS and Royal Botanic Gardens Edinburgh, Arboretum Place EH3 5NZ
• £34,000 Salary
• 40 Hours / 5days over 7days

Job Introduction

We’re seeking a dynamic Staffing & Training Manager to oversee workforce planning and lead the design and delivery of training for our vibrant food and beverage operations at Edinburgh.

In this role, you’ll make sure we have the right people in the right place at the right time and that every member of our team is set up to succeed. From scheduling and onsite staff check-ins to designing training programmes that close skills gaps and support professional development, you’ll ensure our people are confident, compliant, and engaged.

You’ll also lead initiatives that improve employee retention, career growth, and customer service standards, making a real impact on both our teams and the experiences we deliver to guests.

If you have a passion for people development, a background in training or staffing, and the drive to thrive in a busy events and hospitality environment, we’d love to hear from you.

What You’ll Do:

• Lead workforce planning and staff allocation across Edinburgh Zoo and the Royal Botanic Gardens, ensuring the right mix of casual and salaried employees.
• Forecast staffing requirements for seasonal peaks, events and business growth, while managing staffing and training budgets effectively.
• Oversee staff rotas, workforce management systems, weekly payroll processing and reporting on staffing costs and performance metrics.
• Develop and deliver recruitment plans for casual roles, including assessment centres, early careers initiatives and talent-pipeline partnerships.
• Manage compliant and engaging onboarding and induction programmes, ensuring new employees are fully prepared for their roles.
• Own the annual training calendar and design, deliver and evaluate operational, compliance and skills-based training.
• Identify workforce skills gaps and support professional development, succession planning, employee engagement, retention and career progression.
• Ensure all staffing, recruitment and training activities comply with employment legislation, health and safety, right-to-work, licensing and client requirements.

What You Bring:

Essential

• Experience in event or venue staffing, recruitment, and training design/delivery.
• Strong organisational and interpersonal skills.
• Ability to work under pressure and adapt to changing priorities.
• Knowledge of compliance requirements (health & safety, right-to-work)

Desirable

• Operational experience in hospitality, events, or visitor attractions.
• Familiarity with workforce management and time & attendance systems
• Competent in Microsoft Office and HR systems.

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.