People Operations Administrator

Sodexo Group; Newcastle upon Tyne; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Free staff lunch on shift

Mental health and wellbeing support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Salary Finance Platform

Sodexo Retirement Plan

Death-in-Service

Learning and development tools

Cycle to Work Scheme

Volunteering opportunities

Flexible and dynamic work environment

Job summary

Sodexo Live! is seeking a People Operations Administrator at St. James' Park in Newcastle. You will manage end-to-end recruitment, onboarding and staffing for matchdays and events, ensuring a seamless candidate and employee experience.

You’ll partner with managers across Hospitality, Catering, Kitchens and Events to meet staffing needs, while handling onboarding, training and compliance for casual and contracted staff.

Qualifications

• Previous recruitment experience, ideally within a high-volume environment.
• Strong administration and organisational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple deadlines and priorities.
• Experience working within hospitality, catering, events or a customer-focused environment.
• Strong attention to detail and commitment to compliance.
• Confident using Microsoft Office and recruitment systems.
• A proactive, positive and solutions-focused approach.

Responsibilities

• Coordinating high-volume recruitment activities for casual and contracted roles, from advertising through to onboarding.
• Screening applications, arranging interviews and delivering an excellent candidate experience.
• Conducting Right to Work, visa and compliance checks, ensuring records are accurate.
• Supporting onboarding, inductions and mandatory training for new starters.
• Acting as a key contact for casual workforce, supporting engagement initiatives.
• Assisting with workforce planning and staffing coordination for matchdays and events.
• Managing labour systems, staffing records and payroll administration.
• Supporting recruitment events, assessment days and community outreach.

Skills

Recruitment

Administration

Communication

Multi-tasking

Hospitality experience

Attention to detail

Microsoft Office

Proactive mindset

Tools

Recruitment systems

Job description

People Operations Administrator

• Newcastle United Football Club, St James Park, Strawberry Place, NE1 4ST
• 40hrs pw 5/7
• £27,500pa + excellent benefits
• Free onsite car parking, free staff lunch when on shift

Job Introduction

Join the team behind one of the UK's most iconic sporting and entertainment venues

Are you passionate about people, recruitment and creating exceptional employee experiences?

Do you thrive in a fast-paced environment where no two days are the same?

At Sodexo Live!, we're looking for an enthusiastic and highly organised People Operations Administrator to join our People Operations team at the world-famous St. James' Park, home of Newcastle United Football Club.

This is much more than an administration role. You'll play a vital part in recruiting, onboarding, engaging and supporting the people who deliver unforgettable experiences to thousands of guests on matchdays, concerts and major events throughout the year.

From attracting top talent and coordinating recruitment events to supporting large-scale staffing operations for Premier League fixtures and live entertainment, you'll be at the heart of one of the most exciting event environments in the UK.

As a People Operations Administrator, you'll support the full employee lifecycle for both casual and contracted employees.

You'll be responsible for helping ensure we have the right people, in the right place, at the right time, while delivering an exceptional candidate and employee experience from initial application through to onboarding and beyond.

You'll work closely with managers across Hospitality, Catering, Kitchens and Events to ensure staffing levels meet operational demand and our teams are fully trained, engaged and compliant.

We're looking for someone who loves working with people, enjoys organising multiple priorities and takes pride in delivering an outstanding candidate and employee experience.

What You'll Do:

• Coordinating high-volume recruitment activities for both casual and contracted roles, from advertising through to onboarding.
• Screening applications, arranging interviews and delivering an excellent candidate experience.
• Conducting Right to Work, visa and compliance checks, ensuring employee records remain accurate and up to date.
• Supporting onboarding, inductions and mandatory training for new starters across the business.
• Acting as a key point of contact for the casual workforce, responding to queries and supporting employee engagement initiatives.
• Assisting with workforce planning and staffing coordination for matchdays, events and daily operations.
• Managing labour management systems, staffing records and payroll administration to ensure accuracy and compliance.
• Supporting recruitment events, assessment days and community outreach activities to attract new talent.
• Monitoring attendance, training completion and workforce compliance, identifying opportunities for continuous improvement.
• Working closely with operational managers to ensure staffing levels, training and employee support consistently meet business needs.

For a full list of responsibilities please view the attached job description

What You Bring:

Essential Skills & Experience

• Previous recruitment experience, ideally within a high-volume environment
• Strong administration and organisational skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple deadlines and priorities
• Experience working within hospitality, catering, events or a customer-focused environment
• Strong attention to detail and commitment to compliance
• Confident using Microsoft Office and recruitment systems
• A proactive, positive and solutions-focused approach

Desirable

• HR administration experience
• Payroll experience
• Experience working within a large-scale events, hospitality or stadium environment
• Experience supporting casual or seasonal workforces

What we offer:

Working with Sodexo Live! is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment

The rewards and Benefits guide is attached

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.