Staff Solutions Engineer - EU / UK

United States Digital Space LLC; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Premium private medical & dental

Remote work stipend

Annual development stipend

Parental leave

Job summary

the company is seeking a dynamic Staff Solutions Engineer to partner with Business Development and Customer Success, leading technical solutioning and serving as the primary contact for customers’ technical teams. The London-based role requires presenting our architecture and solutions in a consultative manner to establish long-term partnerships.

You’ll lead solution discovery, design with product and solutions architects, and act as the client’s trusted technical advisor through implementation,

Qualifications

• Minimum 8 years of related experience with a Bachelor's degree; or 6 years and a Master's; or a PhD with 3 years experience; or equivalent experience.
• Ideally 7+ years in a Technology, Product or Sales Engineering role, preferably Payments/Fintech.
• Knowledge of RESTful APIs and relevant tools (e.g. JSON, Postman, GraphQL, XML).
• Ability to ramp quickly with new technologies and adapt to changing circumstances.
• Strong customer-facing skills with the ability to lead presentations and technical consulting sessions via video conference.
• Ability to prioritise, manage, and deliver on multiple projects simultaneously.
• Team-oriented and collaborative.
• Nice-To-Haves: Bachelor's in CS or related; fintech/payments understanding; experience writing solution summaries and diagrams; software dev or PM experience.

Responsibilities

• Lead Technical Overview and Solution Discovery with customers' product and engineering stakeholders.
• Design and refine the company solution with internal teams to meet customer goals.
• Act as trusted technical advisor post-close and bridge to the implementation team.
• Represent the voice of the customer and contribute to product feedback loops and beta testing.
• Contribute to knowledge sharing and process improvements across the organization.

Skills

RESTful APIs knowledge

Customer-facing skills

Presentation & consulting

Team-oriented

Adaptability to new tech

Education

Bachelor's degree

Master's degree

PhD

Tools

JSON

Postman

GraphQL

XML

Job description

the company is seeking a dynamic Staff Solutions Engineer to:

• Partner with our Business Development and Customer Success teams to help close new revenue opportunities with prospective and existing customers.

• Lead the technical solutioning and consulting phases of sales opportunities, serving as the primary point of contact for our customers' technical teams.

• Have a deep understanding of the company's technical architecture and product solutions and the ability to present these solutions in a consultative manner aimed at setting up our clients for a sustainable business partnership.

• Drive internal knowledge sharing, process enhancements, and strategic initiatives to elevate our organisational performance.

This role will be based out of our London office in Holborn two days a week. Please speak to the recruiter for further details.

What You’ll Do:

• Lead Technical Overview and Solution Discovery: Early in the Sales process you'll present the company's technical capabilities to our customers' product and engineering stakeholders as part of the broader vision of a the company solution.

• Designing Solutions: As a deal matures you'll partner with Solutions Architects, Product Managers and other key internal teams to refine the the company solution best suited to meet the customer's goals.

• Technical Consulting for Long-term Success: When we close the deal, you'll be the client’s trusted technical advisor and their bridge to our implementation team. Solutions Engineering is foundational to our clients’ technical success by ensuring they are prepared, properly resourced, and supported with expert technical consulting at the critical early phases of their engagement with us.

• Represent the "voice of the customer": Solutions Engineering is primarily a customer-facing role, but we also play a pivotal role in the development and rollout of new products and services as we are often the first point of contact for our customers' technical inquiries. You'll participate in new product release trainings, assist with beta testing and provide a key link in the feedback loop between clients and our internal product teams.

This role is about generating and closing new opportunities, while playing a key role supporting the Business Development Team - here are a few key expectations:

• Know the Tech: Quickly get up to speed on the company's technical capabilities, the unique features and customer benefits our platform offers and how to speak with confidence, knowledge and credibility about what we bring to our customers. This is likely to include working with our Product and Technology teams, and serving as a liaison and "voice of our customers" when engaging with them.

• Support the Sales Process: From your first day, you will be expected to work on real customer opportunities through a sales process, from initial engagement to pricing discussions to final contract negotiations. At any given time, you may be supporting as many as 20 - 30 opportunities in various stages of that process.

• Engage with Customer Opportunities: You are someone who must love working with customers, most frequently, our customers' developers, product managers, engineers and even business heads. Our BD team will rely on you to ensure the key technical influencers at our customers (and potential customers) deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live.

• Trendspotting: As you engage with customers and our team, we think you'll have the best vista point from which to spot key trends, emerging customer needs, and gaps in the market where the company can have an advantage.

What We're Looking For:

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.

• Ideally 7+ years experience in a relevant Technology, Product or Sales Engineering role, ideally in the Payments/Fintech industry.

• Knowledge of RESTful APIs and relevant tools and technologies (e.g. JSON, Postman, GraphQL, XML, etc.)

• Ability to ramp quickly with new technologies, adapt to changing circumstances, and apply creative solutions to unprecedented challenges

• Strong customer-facing skills with the ability to lead presentations and technical consulting sessions via video conference

• Ability to prioritise, manage, and deliver on multiple projects simultaneously

• Team-oriented and collaborative

Nice-To-Haves

• Bachelor's Degree in Computer Science or related area

• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments expertise, especially card issuing and processing

• Experience writing solution summaries (e.g. Technical Statements of Work, Solutions Briefs, etc.) and developing swimlanes or flow diagrams (Lucidchart)

• Experience as a software developer and/or product manager

Compensation and Benefits

• Premium Private Medical and Dental coverage

• Generous time off program with additional "Floating Holiday days"

• Retirement savings program with company contribution

• Equity in a publicly-traded company and an Employee Stock Purchase Program

• Monthly stipend to support our remote work model

• Annual development stipend to support our people's growth and development

• Family-forming benefits and up to 20 weeks of Parental Leave

• Wellbeing programs i.e. Modern Health, HealthKick and much more...

About the company

the company is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. the company is powering the most well known brands in the new economy (Block, Cash App, Aff, Instacart, Doordash, Uber, Walmart, etc). You don't need to be a Payments expert to join the the company Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

the company's Values

• - Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

• - Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

• - Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

• - Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

• - Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

the company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

the company endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

the company cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Notice on Use of AI in Recruitment

We may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here.