Staff Researcher - Grow

Wise; Greater London; In loco; GBP 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Wise is seeking a Staff User Researcher to join the Grow squad in London. You’ll combine hands-on research with strategic direction across cross-functional teams to rethink how people can earn a return on all their money, in any currency and risk profile.

As a Staff Researcher, you’ll set priorities, lead complex studies, and shape product direction through actionable insights, while mentoring others and influencing senior leaders toward user-centered decisions.

Competenze

• Strong judgment and systems thinking across ambiguity levels.
• Craft well-designed studies delivering bite-sized insights for action.
• Proven track record scaling research influence across teams and senior stakeholders.
• Experienced with mixed-method research and AI tools accelerating the work.
• Top-notch storytelling connecting complex work to customer impact.
• Work with urgency while raising quality, not just perfecting reports.

Mansioni

• Set priorities and research direction aligned with squad and business goals.
• Lead by example in evaluative and generative research and raise quality standards.
• Balance long-term vision with near-term learning needs for the space.
• Shape product direction through research insights influencing current and future products.
• Negotiate with teams and senior leaders to drive user-centered decisions.
• Lead with ambition, champion quality, users, and human-centered product development.
• Leverage AI to accelerate research delivery where it adds value.

Conoscenze

Judgment

Systems thinking

Research influence

Mixed-methods

Storytelling

Mentoring

Stakeholder influence

Descrizione del lavoro

We’re on the lookout for a Staff User Researcher to join the Grow squad in London. You’ll be part of Wise’s global mission to build an open, fair and human financial system. Because people without borders need money without borders.

Your mission

As a Staff Researcher for Grow, you’ll combine hands‑on research with strategic direction across the cross‑functional teams that make up the Grow Squad.

Together, they’re rethinking how people can earn a return on all their money, regardless of currency, goal or risk appetite.

At Staff level, success is measured by the quality and impact of your research, the decisions it influences and the clarity of direction you create across teams.

As a Staff Researcher, you'll contribute by:

• Setting priorities and research direction - proactively prioritise your work, understanding how the work connects to squad and business goals.
• Demonstrating strong craft and capabilities - lead by example when it comes to complex evaluative and generative research, and raise the bar for quality and rigour when non-researchers on your squad take it on themselves.
• Articulating now, next, and future - balance long‑term vision with what the team needs to learn next quarter, formulating and adapting research plans as the space takes shape.
• Driving impact through your work - leverage your research insights to actively shape what our product looks like today and where it should be headed in the future.
• Influencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user‑centred decision making.
• Leading with guts - set ambitious goals and hold yourself to them, while championing quality, our users, and a human‑centered approach to product development
• Bringing judgment to AI - leverage AI to accelerate research delivery where it genuinely helps

A bit about you…

Research excellence:

• Strong judgment and systems thinking: matching research approach to the level of ambiguity, from greenfield generative exploration to focused evaluative studies, and seeing patterns across teams that others miss.
• Skilled at building decision confidence through well‑designed studies and clear evidence, delivered in bite‑sized insights teams can act on immediately.
• Proven track record of scaling research influence across teams and senior stakeholders.
• Experienced with mixed‑method research, and thoughtful about where AI tools accelerate the work.
• Top‑notch storytelling: you’re able to connect complex operational work to real customer impact.
• You work with urgency by pushing projects forward and quality up, rather than perfecting reports

Strategic impact:

• Able to articulate research strategy, define what success looks like, and positively influence squad and team focus.
• Deep understanding of how research ladders up to team, squad, and business goals, with a track record of proactively spotting opportunities rather than waiting to be asked.
• Skilled at influencing outcomes among senior stakeholders with strong opinions, negotiating well while keeping relationships positive.
• A track record of mentoring non‑researchers to run quality research, and raising the quality bar as they do.

As a heads up, this role probably isn't for you if:

• Your experience is primarily market research and/or academia
• You don't have demonstrable experience leading UX research within the tech/product industry
• You haven’t mentored or coached others in research before
• You prefer working at arm's length — this role is embedded in a squad's day‑to‑day, not consulting from the sidelines
• You're not comfortable navigating ambiguity across multiple product areas in a fast‑paced environment