Staff Quality Assurance Engineer

Natter; London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company in conversational AI, Natter, seeks a Staff QA Engineer to enhance their innovative platform. This role offers autonomy and the opportunity to drive quality in an environment supporting real-time video conversations. Candidates should have significant experience in quality assurance and a passion for technology, contributing to projects utilized by major global firms.

Benefits

Quarterly international team offsite

Remote & flexible work policy

Five weeks paid annual leave

Company laptop and supporting tech

Mindfulness/meditation sessions

Complimentary daily breakfast and weekly lunch

Private office space in Aldwych, London

Qualifications

• 5+ years' experience in software quality assurance.
• Proven track record in senior or lead roles driving quality initiatives.
• Comfortable working in ambiguous environments with effective resolution experience.

Responsibilities

• Deliver a stable, robust, and scalable platform for high-level concurrent users.
• Act as a technical leader in quality assurance practices.
• Collaborate across engineering for quality standards and effective testing.

Skills

Designing test automation frameworks

Quality assurance practices

Test automation

CI/CD pipelines

Technical leadership

Tools

Typescript

Playwright

Qase

GitHub

Sentry

Datadog

AWS

Job description

Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback in real-time video conversations, maximizing participation and facilitating deeply-human responses. Millions of qualitative comments from these dialogues are instantly analyzed and summarized into insights and recommendations that help Leaders make the strategic decisions required to support and inspire outdated, homogenous workforces.

ABOUT NATTER

️ Natter harnesses the power of AI and video to give everyone a voice.

Built by a team of ex-Uber, WeWork and Amazon builders, Natter has selectively hired a team of exited founders, specialist domain experts and SaaS unicorn founding team members. They are now looking for an additional team hire: a Staff QA Engineer.

Natter is already being used by some of the world’s largest companies, ranging from big four consultancies like PwC, institutional financial services providers like Legal and General, to technology innovators like Miro.

Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings.

Remote (EU) (GMT +- 3 hours)

STAFF QA ENGINEER RESPONSIBILITIES

You'll be stepping into a role that offers not only technical challenges but also unparalleled ownership and autonomy to shape the innovative Natter platform...

• Serving clients with workforces numbering tens of thousands of users, there’s a need to deliver a stable, robust and scalable platform to cope with high levels of concurrent users. This role suits someone passionate about shipping high-quality products at the cutting edge of AI innovation.

• Act as a technical leader and subject matter expert in quality assurance practices, test automation, and tooling across the engineering team.

• Identify systemic quality issues and process bottlenecks, proposing and leading initiatives to improve development lifecycle efficiency, test effectiveness, and overall product quality.

• Collaborate with peers across engineering and product to define, align on, and advocate for consistent quality standards, best practices, and effective testing approaches.

• Pioneer and champion the adoption of new testing tools, technologies, and methodologies to enhance quality practices and team productivity.

• Keep a high bar for technical excellence in the collective, through your own work, highlighting the work of others and calling out when things haven’t quite met the bar.

• Foster a culture of quality within your collective. Proactively championing measures to test work, and gets buy-in from stakeholders when this is not appreciated.

What you’ll be using:

We Rely Heavily On The Following Tools And Technologies

• Typescript & Playwright to write and maintain our end-to-end tests

• Qase to manage our test case suite

• Github & Gitlab for source control

• Sentry & Datadog for metrics & monitoring

• AWS for our production and staging environments

We’d love to hear from you if…

• You have 5+ years' experience in software quality assurance, with a proven track record in senior or lead roles driving quality initiatives

• You have deep expertise in designing, building, and maintaining scalable test automation frameworks

• You are proficient with modern CI/CD pipelines and understand how to integrate automated testing effectively

• You’re comfortable working in a team that deals with ambiguity and have experience helping your team resolve that ambiguity

• You have a track record of technical excellence, delivering resilient systems, ideally behind consumer products

️ Desirable

• Previous experience testing high-performant, high-load frontend applications

• Previous experience in a Software Development role

• Experience testing an application relying heavily on event-driven architecture

• Expertise in Performance Engineering and tools: Beyond just running tests, understanding profiling & bottleneck analysis

• Experience in and enjoyment of early stage/startup environments

What’s In It For You

️ Quarterly international team offsite

Remote & flexible work policy

️ Five weeks paid annual leave

Company laptop and supporting tech as necessary

Mindfulness/meditation sessions for all employees

Complimentary daily breakfast and weekly lunch provided In office

Dedicated, private office space in Aldwych, London

The application journey has 4 key steps

Our interview process involves four main stages after an informal recruiter call:

• 30 min screening interview

• Offline take-home exercise / assessment

• Live interview & review of take-home exercise

• Final stage 30 min chat with the CEO

• This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on [e-mail]

Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.