Staff Manager

527 East London Bus Limited; Rainham; On-site; GBP 45,000 - 49,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme

Free financial education

Discounts on holidays

Discounts on retail brands

Cinema outings

Dental insurance

Vehicle breakdown cover

Free TfL travel for you and household

Job summary

Stagecoach Rainham Garage in London is seeking a Staff Manager to lead a large team of drivers and support staff, ensuring safe, reliable, on-time bus operations across London. You’ll engage, develop and motivate your team, staying compliant with TfL requirements and company policies while managing budgets and performance targets.

The role requires strong people leadership, the ability to resolve operational issues quickly, and a proactive approach to safety and customer service.

Responsibilities

• Lead and manage a large team of drivers, supervisors and administrators to ensure on-time, safe bus services.
• Drive engagement, development and performance improvement across staff, aligning with TfL standards and company policies.
• Oversee health and safety, driver hours, working time regulations, and wellbeing initiatives within the garage.
• Collaborate with Head of Operations, engineering and service performance teams to resolve operational issues quickly.

Job description

Salary £45,000 to £49,000 per annum based on proven experience. An exciting opportunity has arisen for a Staff Manager in East or South East London to assist with leading the team within our London business. Open 24 hours a day, 364 days a year, you will be helping to lead on the delivery of the iconic red London bus services that are the foundation around which London’s world-renowned public transport services are built. Operating safe and reliable bus services in one of the most diverse and operationally challenging cities in the world is not for the faint‑hearted, and is one of the ultimate challenges in day‑to‑day urban bus operation. Your challenge will be to assist with the engagement of our team to deliver efficient and effective bus services on a daily basis to meet our customers’ expectations, while adhering closely to company policies, meeting our contractual standards and obligations to Transport for London, and all statutory requirements. In addition, you’ll assist with leading, motivating and developing your team, promoting our vision and values, as well as addressing performance issues and matters of concern to our people. Managing the performance of a large team of drivers, through a small but dedicated team of supervisory and administrators, one of the principle daily objectives will be to make sure our bus services leave the garage safely and on time, with drivers who are alert, engaged, smart, customer focused, and properly trained and prepared to understand and meet our customers’ expectations. We expect that you’ll quickly resolve any operational problems whilst working in a close and constructive partnership with your Head of Operations, the engineering department and service performance team. You will need to assist with employee engagement, health, safety, employee wellbeing, security and environmental issues plus working time/ drivers’ hour’s regulations, whilst championing our values. The ability to communicate effectively and forge positive working relationships with all our people and their representatives is essential, as is the ability to work within your garage’s budget and measure performance against it, whilst achieving agreed key performance targets and quality standards relating to driver performance and behaviour, driving standards, and customer service. As you might expect, we’re looking for a proven highly motivated person with excellent people management skills, who knows how to get the best out of their team through motivation and empathy, but are equally determined to tackle difficult issues when required. You will set high standards in all aspects of your performance and interaction with others, as well as being highly organised, and able to successfully plan, analyse, prioritise, and deliver against agreed objectives. As naturally flexible individuals, you’ll also work well under pressure. Whilst this advert states Rainham garage, the location of this role could be at any of our London based garages.

Aside from the reward of delivering in this role, there’s plenty more we can offer:

Benefits

• competitive salary
• company pension scheme
• free financial education
• affordable loans
• discounts on holidays
• discounts on retail brands
• cinema outings
• dental insurance
• vehicle breakdown cover
• hotels and attractions
• free travel for you and a household member on TfL bus and rail services (this is a non-contractual benefit)
• free travel for you and a companion on Stagecoach buses across the UK
• UK-wide opportunities, career development and secondment opportunities to work elsewhere in our UK business
• employee assistance programme to support health and wellbeing through a confidential service available 24 hours a day
• great working environment with loads of opportunity to make new friends from a bunch of great colleagues and employee networks building inclusive environments for women, veterans, carers, multicultural and LGBTQ+ colleagues
• corporate charity collaboration and community engagement projects

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location: Stagecoach Rainham Garage Units 2,3 and 4, Albright Industrial Estate, Ferry Lane Rainham RM13 9BU

Welcome to Stagecoach, the UK’s #1 bus company. Founded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales. We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy. Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.