SRH Clinic Co-ordinator

NHS; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading NHS organization in Wales as an administrator in Sexual and Reproductive Health. This role requires excellent communication and organizational skills, with responsibilities including patient interaction and database management. Enjoy a rewarding career with comprehensive benefits and opportunities for professional development.

Benefits

Comprehensive benefits package

Extensive training and development

Paid mandatory training

Flexible working

Occupational health support

Qualifications

• Previous experience in NHS admin or similar role.
• Over 3 years of medical office experience.

Responsibilities

• Responsible for day-to-day administration duties for Specialist services.
• Communicate with staff and patients primarily via telephone.
• Regular housekeeping of databases and processing self-referrals.

Skills

Communication

Organisational Skills

Attention to Detail

Education

NVQ Level 3

CLAIT / ECDL qualification

Customer service training

Tools

Microsoft Office

NHS IT packages

Job description

The successful candidate will work closely with the Sexual and Reproductive Health Admin and Clinical staff to deliver fundamental timely care. You must have excellent communication and organisational skills and great attention to detail. They will also need to have the ability to work under pressure, use own initiative for certain tasks, and work as part of a team. An excellent telephone manner is vital as the post holder will have direct contact with patients, other health professionals, and third-party suppliers in line with operational processes and practices. The post holder must embrace change and be committed to best practice.

Knowledge of Myrddin, Clinical Workstation, and Lillie Blithe is desirable but training will be provided for the successful candidate.

This role is very busy, varied, and challenging but also very rewarding and will be an excellent opportunity for the right candidate.

Main duties of the job

1. To work efficiently within the team and communicate with staff of all levels within the Sexual Health Directorate, including Specialist Clinic Consultants and Nurses, patients accessing Contraception and GUM services, and patients who self-refer or are referred via GP, primarily via telephone.
2. Responsible for day-to-day administration duties for all aspects of Specialist services: Complex Contraception, Menopause, Psychosex, Vasectomy, and the Unplanned Pregnancy Service.
3. Regular housekeeping of databases as instructed by the performance manager, processing self-referrals, letters, and prescriptions in line with department protocols.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organization committed to caring. We provide an exceptional workplace where you can feel trusted and valued. We offer opportunities for all career stages to start, grow, and develop professionally. Serving a population of 650,000 with over 16,000 staff, we deliver integrated acute, primary, and community care.

We offer a comprehensive benefits package, extensive training and development, paid mandatory training, in-house programs, recognized qualifications, and professional career pathways, including management development programs. We promote flexible working, support work-life balance, provide occupational health support, and are developing a Wellbeing Centre of Excellence.

Our Clinical Futures strategy aims to deliver care closer to home and high-quality hospital care when needed. Join us to pioneer new ways of working and deliver world-class healthcare.

Job responsibilities

Please see the attached job description for detailed responsibilities.

Person Specification

Knowledge and qualifications

• NVQ Level 3 or equivalent experience
• Previous experience in NHS admin or similar role
• CLAIT / ECDL qualification
• Customer service training

Experience

• Office or NHS admin experience
• Proficiency in Microsoft Office and IT systems
• Over 3 years of medical office experience
• Competency in NHS IT packages such as WPAS, CWS, Lillie Blithe, and Microsoft

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.