SRE Support Engineer

Hill Woltron Management Partner GmbH; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that offers you the chance to work on cutting-edge projects with top IT engineers. As an SRE Support Engineer, you'll be part of the Gigster Talent Network, where you'll have the flexibility to choose your projects and work hours, whether on UK or Pacific Time. This role involves supporting clients in managing scalable applications and cloud services, providing you with the opportunity to enhance your technical skills while making a significant impact. If you're passionate about technical support and eager to collaborate with a highly skilled team, this is the perfect opportunity for you to grow your career and work on innovative solutions.

Benefits

Flexible work hours

Access to cutting-edge projects

Work with top-tier international companies

Opportunity for career growth

Qualifications

• 5+ years of experience supporting scalable applications and web services.
• Hands-on experience with Kubernetes and Docker is mandatory.

Responsibilities

• Troubleshoot and resolve container orchestration issues with Docker and Kubernetes.
• Work cross-functionally to address complex customer questions.

Skills

Cloud technologies

Kubernetes

Docker

Linux administration

Networking

Scripting (Bash, Python)

Problem-solving skills

Technical Support

Analytical capabilities

Observability and logging tools

Education

Relevant certifications (CKA, CKAD, LPIC)

Tools

AWS

Terraform

Ansible

Prometheus

Grafana

Job description

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

Our clients rely on our Network for two main areas: Software Development and Cloud Services. In some cases, they need help building great new products; in others, they want our expertise in migrating, maintaining, and optimizing their cloud solutions.

At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.

We are looking for SRE Support Engineers interested in joining the Gigster Talent Network and being considered for exciting upcoming projects with one of our largest clients.

We'll need to cover different time zones - some candidates would work on Pacific Time (think California) office hours while others on UK office hours, so if one of these work hours makes sense to you, please continue reading our job description!

By being a member of the Gigster Network, you'll have access to amazing client projects where you would successfully support their internal IaaS. Successful candidates can provide a wide range of services from “white glove” onboarding to creating informational posts on the community support platform, and everything in between. Additionally, SRE Support Engineers will actively participate in developing the support tools and processes, so we are looking for someone with the maturity to understand what it takes to scale in services.

Key Qualifications/Experience

• Robust level of spoken and written English.
• Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services.
• Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to have).
• Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge of these two).
• Kubernetes: Extensive experience in deploying, managing, and scaling applications using Kubernetes. Familiarity with Helm, Kustomize, or similar tools.
• Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
• Networking: Understanding of network protocols, DNS, load balancing, and related technologies.
• Comfortable working with a very technical customer base.
• Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
• Strong familiarity with modern server technologies and architectures.
• Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment.
• Excellent analytical capabilities.
• Passionate about Technical Support.
• Strong troubleshooting experience.
• Ability to work as an independent contractor for a US company.

Nice To Have

• Observability and logging tools experience like Prometheus, Grafana, Datadog, Splunk, etc.
• Hands-on experience with Relational Database Management Systems.
• Certifications: Relevant certifications such as CKA (Certified Kubernetes Administrator), CKAD (Certified Kubernetes Application Developer), or Linux Professional Institute Certification (LPIC).
• Experience with Infrastructure as Code (IaC): Familiarity with tools like Terraform, Ansible, or Puppet.

Responsibilities

• Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution.
• Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes.
• Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
• Build knowledge base articles.
• Participate in post-mortem reviews, and drive ongoing improvement.
• Obsess over minute details to drive operational excellence in every aspect of your work.
• Make meaningful and significant contributions to our client’s development of objectives and goals.
• Work on complex issues, analyzing situations or data that require in-depth evaluation.
• Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.
• Work hours are either from 8 AM to 5 PM United Kingdom time or from 8 AM to 5 PM Pacific time, Monday to Friday. While there is no on-call, if there’s any maintenance during the weekend, you will need to be available, and then you'll get time off to compensate for that.

Recruitment Process

• Technical Assessment (45 mins)
• Technical Interview (30-45 mins)

The Gigster Talent Network is a highly curated set of some of the best software developers in the world. It’s not easy to become part of this select network, but when you do, you will work amongst the best in Silicon Valley and around the world.

Our model is unique in the software development industry. We do the hard work of finding international clients and scoping their projects, and you get to choose from a large variety of ‘Gigs’. You can choose Gigs that fit your interests—from part-time and short-term projects to full-time long-term no-end-date openings for our amazing clients! You will be eligible for diverse positions that will help you take your career to the next level.

All of our projects are for top-tier international companies and are delivered with the highest quality. Projects range in both technologies and industries, so you will have the opportunity to be considered for amazing cutting-edge products that make a difference!

Are you ready to join the club?

Apply for this job