Sr UX Researcher I

RELX International; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Elsevier in London is seeking a Senior UX Researcher I to lead understanding of user behaviours and drive the UX research strategy for a product line, mentoring others and applying multiple methodologies.

You will work with cross-functional partners, align teams to customer needs, and document insights to inform development and business decisions. We value flexibility and a balanced approach to research across contexts to advance science and healthcare outcomes.

Qualifications

• Ability to design research across contexts (remote, in-person, moderated, unmoderated).
• Comfort with technical products and complex workflows.
• Excellent knowledge of organisation tech stack.
• Mentors junior researchers in technical skills.
• Proficient in Qualtrics, Lookback, and UserTesting.com.

Responsibilities

• Gathers and evaluates customer use cases.
• Maintains close links with cross-functional partners to feed user feedback into development.
• Leads user-centred research process and mentors juniors.
• Creates research documentation and analysis outputs.
• Shares findings with the organisation.

Skills

UX Research

Qualitative Research

Mentoring

Stakeholder Collaboration

Tools

Qualtrics

Lookback

UserTesting

Job description

Senior UX Researcher I

Do you thrive on turning complexity into elegant, user-centered journeys? Are you inspired by the prospect of helping the scientific community discover and publish knowledge?

About the team:

Publishing research is at the core of Elsevier’s business. We help ensure quality research accelerates progress for society by organising the review, editing and dissemination of around 17% of the world’s scientific articles. The Submissions team develops tools and services to support authors, reviewers, and journal editors through the academic publishing process. These run from large, complex workflow products to simple, single-page services. Our efforts will help researchers and healthcare professionals advance science and improve outcomes for the benefit of society.

About the role:

A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Key responsibilities:

• Gathers, evaluates, and has a solid understanding of customer use cases.
• Maintains close links with cross-functional partners, ensuring that user feedback and testing are fed into the development process.
• Aligns/coaches the team to ensure customer needs are met.
• Shares research findings with the organisation.
• Understands competitors and the regulatory environment.
• Segments markets and understands the needs of those sub-segments in greater detail processes.
• Leads the User-centred research process, mentoring juniors where needed.
• Applies a number of UX Research techniques.
• Creates research documentation and analysis outputs.

Technical skills & qualifications:

• Able to design research relevant for different contexts.
• Comfortable working on technical products with multiple levels of complexity.
• Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Has an excellent knowledge of the tech stack of the organisation.
• Mentors junior researchers in technical skills.
• Uses research software (Qualtics, Lookback, UserTesting.com) at an expert level.
• Builds good working relationships with tech teams.

Why join us?

Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your well-being and happiness are key to a long and successful career.

Benefits we are delighted to offer:

• Flexible hours - flex the times when you work in the day to help you fit everything in and work when you are the most productive.
• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Long service awards.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Maternity, paternity, and shared parental leave.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts via Perks at Work.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.