Senior UX Researcher I

LexisNexis Risk Solutions; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

RELX in the UK is seeking a UX Research lead to understand user behaviours, needs, and motivations, setting direction for UX research across a business or product line. You’ll bring expertise in diverse research methods and mentor researchers while influencing strategy and design decisions.

You will collaborate with UX and product teams to translate insights into user-centred experiences that drive product success and improve outcomes across domains.

Qualifications

• Deep understanding of UX research best practices and tools.
• Design and oversee user research initiatives leveraging ethnographic studies, usability testing, and analytics.
• Build strong relationships across teams to foster collaboration in research and design efforts.

Responsibilities

• Focuses on customer and user needs by understanding use cases and analysing market segments.
• Leads user-centred product design by applying diverse UX research techniques and mentoring junior team members.
• Uses data-driven analysis and testing to inform strategy and measure success.
• Collaborates with stakeholders and designers to shape structure and visual identity.
• Mentors junior researchers and develops research documentation.

Skills

UX research

Ethnographic studies

Usability testing

Analytics

Tools

Analytics tools

Job description

Are you passionate about uncovering user needs and turning insights into meaningful product experiences? Do you enjoy leading research initiatives, influencing strategy, and helping teams create user-centred solutions that make a real impact?

About the Role

In this role, you’ll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You’ll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you’ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together.

Responsibilities

Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation.

Requirements

Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.