Sr. Technical Program Manager, Alexa Customer Journeys

Amazon; London; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading company is seeking a Sr. Technical Program Manager for Alexa Customer Journeys. The role involves designing customer-facing experiences using generative AI and requires strong collaboration with engineering and product teams. Ideal candidates thrive in dynamic environments and possess extensive program management experience.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.

Responsibilities

• Lead multiple, complex cross-functional initiatives from initiation through delivery.
• Work closely with product and engineering teams to define product roadmap.

Skills

Technical Program Management

Collaboration

Problem Solving

Job description

Sr. Technical Program Manager, Alexa Customer Journeys

Are you passionate about inventing experiences that help customers discover ways to incorporate Generative AI in their daily lives? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where the future is still to be defined? Alexa Customer Journeys team is looking for a Sr. Technical Program Manager in the mission to make Alexa an expert on itself, providing useful information and experiences to customers seeking to take advantage of all of their devices’ features and capabilities.

You will be working on systems and solutions with Large Language Model (LLM) and other generative technologies, to design customer-facing experiences with Alexa, and building solutions to make Alexa an expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager who is able to collaborate effectively with a technical team and be responsible for key aspects of the software customer experience. The role is inherently cross-functional: you will work closely with a high-energy team of software engineers, product managers, user experience designers as well as customer service leads.

Key job responsibilities
* Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
* Make tradeoffs while balancing the business needs with technical constraints
* Work closely with product and engineering teams to define near term and long term product roadmap
* Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
* Serve as a trusted advisor to product and engineering team

This role is a good fit for someone who thrives in a dynamic environment, is both creative and technical, and who is sensitive to (or understands) the diverse perspectives of stakeholders and works with them to resolve differences.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: December 5, 2024 (Updated 2 days ago)

Posted: March 8, 2025 (Updated 4 days ago)

Posted: April 18, 2025 (Updated 6 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.