Sr. Solutions Consultant (EMEA)

Whatfix Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Whatfix is seeking a Senior Solutions Consultant to enhance growth and streamline the sales process through effective product demonstrations and client engagement. This role requires expertise in enterprise software and fluency in German, focusing on building relationships with customers and understanding their needs. Candidates will help leverage Whatfix's innovative digital adoption platform to optimize the customer experience and maximize ROI.

Benefits

Mac shop, work with the newest technologies

25 days of PTO and public holidays

Equity Plan

Paid parental leave

Monthly phone & internet stipend

Daily paid lunches

Private medical insurance

Pension plan

Group life insurance

Learning and Development benefits

Qualifications

• 5+ years in Technical Pre-Sales / Solutions Consulting.
• Experience in industries like Insurance, Healthcare, Technology.
• Familiarity with CRM applications (Salesforce, Microsoft).

Responsibilities

• Conduct product demos and presentations to engage prospects.
• Collaborate with Sales teams on strategic deals.
• Evangelize Whatfix products in customer meetings and events.

Skills

Consultative selling

Excellent communication skills

Problem-solving skills

Interpersonal skills

Ability to engage stakeholders

Education

Bachelor's degree in a relevant field

Job description

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

About the Role

We are looking for a stellar Senior Solutions Consultant to help drive growth at Whatfix.

The ideal candidate will be an expert in the Whatfix platform from demo to Proof of Concept and will play a key role in supporting our Sales team by clearly articulating the value and benefits of our solution to prospects and customers. This role requires a strong track record of successfully evangelizing products through compelling presentations and live product demonstrations.

Fluency in German is a must, as this role will involve working closely with German-speaking customers, prospects, and partners.

Responsibilities

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform

• Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers

• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos

• Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers

• Convey feature input and customer requirements to Product Management teams

• Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more

• Respond to objections during solution presentations and articulate the value and return on investment delivered

• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

• Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments

• Self-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform

• Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs

• Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Qualifications

• 5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience

• Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries.

• Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms

• Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing

• Consultative selling experience; listening to customer needs and shaping a shared vision for a solution

• Ability to creatively explain and present complex concepts in an easy to understand the manner

• Understanding of high-performance software and Enterprise SaaS

• Excellent written and verbal communication skills to communicate professionally

• Self-motivated with strong interpersonal and problem-solving skills

• Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service

• Ability to travel to on-site meetings

Perks / Benefits

• Mac shop, work with the newest technologies

• 25 days of PTO for the calendar year and 8-10 public & bank holidays

• Equity Plan

• Paid paternal/maternal leave

• Monthly cell phone & internet stipend

• Paid UberEats lunches daily

• Private medical insurance & health cash plan

• Pension plan

• Group Life Insurance plan

• Team and company outings

• Learning and Development benefits

At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively.

This role requires onsite work at our London office, located at 1 Kingdom Street, Paddington Central, London, W2 6BD. Relocation assistance is available.

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate.

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

Due to the global nature of our company and our hiring committee spanning different time zones, the interviews for this role will be recorded for those not in attendance to review.