Infrastructure Operations Engineer

Sky; Harrow; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Sky Q

Exclusive rates for Sky Glass

Generous pension package

Private healthcare

Discounted mobile and broadband

Sky VIP rewards

Job summary

A leading telecommunications company in the UK is seeking an engineer for their Client Devices Infrastructure Team. The role involves building automation racks, validating infrastructure setups, and tackling user-reported issues. Ideal candidates will possess strong networking knowledge, familiarity with OLT/ONT platforms, and relevant design skills. This position supports hybrid working arrangements and offers various perks, including private healthcare and a generous pension package.

Qualifications

• Design full rack layouts based on user requirements.
• Proficient in diagramming tools for architecture diagrams.
• Strong knowledge of OLT and ONT platforms operational behavior.
• Understanding of GPON/EPON concepts and provisioning.
• Experience with vCenter, ESXi, networking and resource allocation.
• Experienced with vCenter, ESXi, VM provisioning, snapshot management, networking, and resource allocation.
• Strong understanding of Layer 2 and Layer 3 networking, including VLAN creation, trunking, tagging, Inter-VLAN routing, ARP, DHCP, DNS fundamentals
• Ability to configure and troubleshoot firewalls, NAT, ACLs, and basic security policies.
• Solid understanding of routing concepts, including static routing, OSPF/BGP fundamentals, and OSI model.

Responsibilities

• Build and maintain automation racks for CPEs.
• Validate infrastructure setups using automation tools.
• Design and implement CI pipelines and dashboards.
• Troubleshoot infrastructure issues reported by users.
• Scale up, implement optimisations, and improve processes.
• Troubleshoot and resolve user reported infrastructure/I.T. issues.
• Design, support and oversee new major physical installations.
• Allocation and patching of copper/fibre lines to user endpoints.
• Come up with solutions for new technology implementations/ requests from user base.
• Develop/use collaboration tools and processes to gather, track and document infrastructure requests.

Skills

Design full rack layouts

Proficiency with Draw.io, Lucidchart, Visio

Knowledge of OLT and ONT platforms

Familiarity with Nokia ISAM

Understanding of GPON/EPON concepts

Experienced with vCenter and ESXi

Strong understanding of Layer 2 and Layer 3 networking

Ability to configure and troubleshoot firewalls

Solid understanding of routing concepts

Routing (OSPF/BGP)

Diagram tools

Documentation and processes

Tools

Draw.io

Lucidchart

Visio

Nokia ISAM

Job description

Job Description

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Sky is looking for an engineer to join the Client Devices Infrastructure Team. You’ll support various internal departments, particularly those involved in the Test & Development of Sky’s CPEs, to meet their business objectives by maintaining existing and bringing up new infrastructure for them to use.

What You'l Do

• Build and maintain automation racks for Sky Comms and Entertainment CPEs.
• Validate infrastructure setups (continuous) using automation tools.
• Support remote user access to resources.
• Design and implement CI pipelines, services, monitoring, and data dashboards.
• Scale up, implement optimisations, and improve processes.
• Troubleshoot and resolve user reported infrastructure/I.T. issues.
• Design, support and oversee new major physical installations.
• Allocation and patching of copper/fibre lines to user endpoints.
• Come up with solutions for new technology implementations/ requests from user base.
• Develop/use collaboration tools and processes to gather, track and document infrastructure requests.

What You'll Bring

• Ability to design full rack layouts and testbed architectures based on user and project requirements.
• Proficient with Draw.io, Lucidchart, Visio, and similar diagramming tools for producing high-quality architecture diagrams.
• Strong knowledge of OLT and ONT platforms and their operational behavior.
• Familiarity with Nokia ISAM or equivalent access network systems.
• Understanding of GPON/EPON concepts, provisioning, and service profiles.
• Experienced with vCenter, ESXi, VM provisioning, snapshot management, networking, and resource allocation.
• Strong understanding of Layer 2 and Layer 3 networking, including: VLAN creation, trunking, tagging, Inter-VLAN routing, ARP, DHCP, DNS fundamentals
• Ability to configure and troubleshoot firewalls, NAT, ACLs, and basic security policies.
• Solid understanding of routing concepts, including static routing, OSPF/BGP fundamentals, and OSI model.

The Rewards

There's one thing people can't stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

Inclusion & How You'll Work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Team Overview

The Client Device Infrastructure Team within the RDK team plays a critical role in providing test automation infrastructure for teams developing TV and Broadband products. The team supports environments for CPE (Customer Premises Equipment) devices, providing them with access to production and lab infrastructure. Our mission is to achieve available and reliable environments, using automation tools and best practices for maintainability. This role involves close collaboration and information sharing with colleagues across the UK, India, and the US.

Your office space

Brentwood

Our location takes some beating: we’re practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there’s some onsite parking, while Chatham Way car park is a short walk away.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.