Sr. Risk & Contingency Response Centre Program Manager, EU Central Operations

Amazon; Dunstable; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Senior CRC Large Scale Event & Program Manager to coordinate contingency response across Last Mile, Middle Mile and EU/global teams. You will drive mitigations for major events, align with safety and customer promise, and lead complex programs.

The role requires handling ambiguous situations, leading workshops, and making timely decisions with senior stakeholders. You will report to the Head of Functional and build resilience across the network.

Qualifications

• Bachelor's degree or above.
• Experience in performance metrics, process improvement, and Lean methodologies.
• Willing to work flexible schedules including weekends, nights, and holidays.
• Excellent written and verbal communication with senior leadership.
• Experience delivering complex projects with ownership of mission-critical teams.
• Experience in analytical tasks or data-driven work.

Responsibilities

• Manage contingency response plans and report on post-event outcomes.
• Lead strategic programs improving response with across operations, supply chain and upstream teams.
• Lead workshops with stakeholders to improve response plans.
• Develop strategic plans and lead pillars for annual planning.
• Oversee network communications via email, chat, and phone.
• Coordinate emergency actions with on-ground inputs and protections.
• Earn stakeholder trust to build consensus in ambiguity.
• Lead escalation calls with Directors and VPs.
• Make quick, correct decisions considering network impacts.
• Represent Head of Functional as required.

Skills

Performance metrics experience

Lean methodologies

Communications with senior leadership

Project delivery ownership

Analytical/data tasks

Education

Bachelor's degree or above

Job description

Job ID: 10536008 | Amazon UK Services Ltd.

Are you someone that thrives in ambiguity and has the ability to drive a structured response to an event/situation and lead critical programs across miles and stakeholder teams? The Amazon Logistics (AMZL) Central Operations Contingency Response Center (CRC) is focused on ensuring Delivery Stations and Last Mile Stakeholders across all business lines receive support for emergency situations that threaten safety and customer promise to include, but not limited to civil unrest, severe weather, logistics disruptions, site closures etc. The Senior CRC Large Scale Event & Program Manager will coordinate with relevant stakeholders across Last Mile, Middle Mile, Supply Chain and Subject Matter Expert teams to drive mitigations for such events. They will drive programs and initiatives improving safety, network resilience and balancing tradeoffs for LSE detection, triage and response working with pan-EU and global teams.

Key job responsibilities

• Manage the network's most impactful contingency response plans and report on post-event outcomes and impacts
• Lead complex strategic programs improving contingency response working with stakeholders across operations, supply chain and upstream teams.
• Lead and participate in workshops with stakeholders to improve our most important response plans
• Develop strategic plans and lead department pillars for in annual planning cycles
• Manage dissemination of network communication via email, internet chat, and phone
• Direct immediate emergency actions within thresholds considering on-the-ground inputs, forward looking plans and available protection levers
• Earn the trust of stakeholders across business lines to build rapid consensus across teams in ambiguous situations
• Lead escalation calls with Directors and Vice Presidents and other functional head decision makers from across Amazon
• Make quick, correct decisions while considering upstream and downstream effects on the delivery network
• Represent the Head of Functional as required

A day in the life

1. Represent CRC (Contingency Response Center) in AMZL (Amazon Logistics) Daily Business Reviews with Senior Stakeholders
2. Plan/Attend Workshops with stakeholders and make progress on programs
3. If needed, step in and coordinate emergent Large Scale Event actions with Central Operations and Operations stakeholders
4. Generate/Review daily report for weather and non-weather events, alerts and mitigations.

About the team

EU Central Operation Contingency Response Center (EU CO CRC) coordinates management of Large Scale Events(LSE) impacting Last Mile Nodes. A Large Scale Event is an incident that impacts a Delivery Station/Stations ability to safely continue operations and has customer impact, potentially resulting in a high number of promise misses. The team liaises with multiple stakeholders across business lines to ensure safety and minimize internal and external customer impact.

Basic Qualifications

• Bachelor's degree or above
• Experience in performance metrics, process improvement, and Lean methodologies
• Work flexible schedules including weekends, nights, and holidays
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience delivering complex projects with prior ownership of the operation of a mission-critical team and or product
• Experience in analytical tasks or projects, working with data

Preferred Qualifications

• Experience in a logistics/operations environment
• Experience in security operations, risk management, and incident response
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience working in a fast-paced and ambiguous environment, or experience communicating results to senior leadership

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.