Sr. Quality Auditor, Content Ratings (Turkish Speaker), Prime Video Trust & Safety

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a leading company in the streaming service industry as a Sr. Quality Auditor. You will protect customers from non-compliant content on Prime Video through detailed reviews and audits, impacting millions of viewers across the globe. Your expertise in content ratings and operational efficiency will help shape the future of entertainment.

Qualifications

• Turkish Speaker
• Experience in Trust and Safety Operations.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Conduct high-quality manual reviews of content compliance.
• Make compliance decisions and document incidents.
• Collaborate with teams to improve customer experience.

Skills

Problem-solving

Analytical thinking

Communication

Job description

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative Sr. Quality Auditor, Content Ratings (Turkish Speaker) to support the Prime Video (PV) Trust & Safety (T&S) Operations team to protect customers from non-compliant content and ensure high-quality moderation review of content across Prime Video. This includes reviewing video assets, identifying non-compliant content against the content compliance policy, working closely with video editorial teams, root cause identification for content escalations, and conducting regular audits of our video catalog. You will also work across Amazon Video global teams including business, content acquisition, program, and policy teams to prioritize and launch workflows supporting compliance reviews.

Key job responsibilities:

1. Conduct high-quality manual reviews of local content policy-related workflows, specializing in global marketplaces.
2. Make high-judgment decisions on compliance actions.
3. Document incidents and generate quality reports on audit activities.
4. Collaborate with cross-functional teams to ensure a cohesive customer experience.
5. Drive projects that improve support-related functions and processes, leveraging technology and automation.
6. Maintain standard operating procedures by coordinating with Policy, Operations, and Program teams.
7. Build dashboards/reports, analyze metrics, and surface insights to improve efficiency.
8. Participate in ad-hoc projects/assignments as necessary.
9. Develop subject matter expertise in industry best practices.
10. Preemptively identify violations of compliance policies, brand risks, government and regulatory policies, and potential legal violations.

Requirements include:

• Turkish Speaker
• Experience in Trust and Safety Operations, Content Ratings, or Content Classification.
• Ability to meet deadlines and operate strategically and tactically in a fast-paced environment.
• Experience with audit mechanisms.
• Researching and analyzing current trends, news, and historical events.
• Knowledge of global political, religious, and socio-cultural topics.
• Ability to influence senior leaders across functions and marketplaces.
• Problem-solving skills for ambiguous issues and customer needs.

Amazon is an equal opportunities employer committed to diversity and privacy. For more details, see our Privacy Notice. If you require accommodations during the hiring process, visit this link.