Sr Program Manager, Planning, Flex EU

Amazon; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an analytical and results-oriented individual to lead pricing strategy and capacity planning in their last mile delivery operations. This pivotal role involves collaborating with cross-disciplinary teams to drive improvements and innovate processes. The ideal candidate will possess strong data analysis skills, strategic thinking, and exceptional communication abilities. If you're passionate about enhancing customer experiences and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while working with a diverse and inclusive team dedicated to excellence.

Qualifications

• Experience using data to drive improvements and program strategy.
• Intermediate SQL and Excel skills required for data analysis.

Responsibilities

• Own pricing strategy and capacity planning for Flex.
• Drive automation and process improvements to enhance efficiency.

Skills

Data Analysis

Program Management

Communication Skills

Strategic Thinking

Interpersonal Skills

Education

Bachelor's Degree

Tools

Excel

SQL

Python

Job description

Job ID: 2941538 | Amazon UK Services Ltd.

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers.

The AmFlex EU team is looking for an analytical, results-oriented person to own and drive improvements in pricing and capacity planning space. In this role, you will be responsible for pricing strategy and execution, capacity planning for Flex in order to deliver on goals spanning cost, fill, speed, and DP experience, and driving automation and innovation in this area with our tech partners.

This is a highly visible and critical role that requires partnering with a cross-disciplinary team of program managers, ops managers, marketing managers, data scientists, engineers, product managers, finance partners, and executives across businesses. The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and dive deep is an absolute must, and candidates must demonstrate a superior track record of delivering results. You must have sound business judgment and the ability to think strategically with a long-term vision about this fast-growing space, while being able to execute on tactical details.

This role requires a high level of writing, judgment, influence, and ownership. You will lead with data to persuade others, own and develop strategic partnerships with internal and external customers. This means, you must be an excellent communicator and write engaging narratives and present them effectively. You will be required to routinely build from the ground up and deliver the right things with limited guidance.

Key Job Responsibilities

• Own Cost per paid hour metric.
• Own the pricing strategy across businesses and execute configurations to deliver the same.
• Drive leadership alignment on pricing updates at a regular cadence.
• Bridge Cost Per Paid Hour in daily, weekly and monthly business reviews.
• Drive automation/process improvement/cost initiatives.
• Own the 13-week and long-term capacity planning cycles based on volume plans published by the business partner teams of Amazon Flex. Optimize for cost, fill, customer experience, and DP experience.
• Interact with senior-level audiences (including directors and vice presidents) from both internal and external teams.

BASIC QUALIFICATIONS

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Bachelor's degree.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
• Intermediate level SQL skills.

PREFERRED QUALIFICATIONS

• Python, Data Science.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.