Sr Program Manager, Planning, Flex EU

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sr Program Manager to enhance their logistics operations in London. This pivotal role focuses on pricing strategy and capacity planning, ensuring delivery excellence through data-driven insights. You will collaborate with cross-functional teams, driving automation and process improvements while influencing senior leadership. The ideal candidate is analytical, detail-oriented, and possesses exceptional communication skills, ready to thrive in a fast-paced environment. If you are passionate about logistics and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy and communicating results.

Responsibilities

• Own Cost per paid hour metric and drive pricing strategy.
• Lead capacity planning cycles and optimize for cost and customer experience.

Skills

Data Analysis

Program Management

Communication Skills

Strategic Thinking

Excel

SQL

Education

Bachelor's Degree

Tools

Python

Data Science

Job description

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Sr Program Manager, Planning, Flex EU, London

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Client:

Amazon UK Services Ltd.

Location:

London, United Kingdom

Job Category:

Logistics

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EU work permit required:

Yes

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Job Reference:

5b60a554d612

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers.

The AmFlex EU team is looking for an analytical, results-oriented person to own and drive improvements in pricing and capacity planning space. In this role, you will be responsible for pricing strategy and execution, capacity planning for Flex in order to deliver on goals spanning cost, fill, speed and DP experience, and driving automation and innovation in this area with our tech partners.

This is a highly visible and critical role that requires partnering with a cross-disciplinary team of program managers, ops managers, marketing managers, data scientists, engineers, product managers, finance partners and executives across businesses. The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior inter personal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and dive deep is an absolute must, and candidates must demonstrate a superior track record of delivering results. You must have sound business judgment and the ability to think strategically with a long-term vision about this fast-growing space, while being able to execute on tactical details.

This role requires a high level of writing, judgement, influence, and ownership. You will lead with data to persuade others, own and develop strategic partnerships with internal and external customers. This means, you must be an excellent communicator and write engaging narratives and present them effectively. You will be required to routinely build from the ground up and deliver the right things with limited guidance.



Key job responsibilities
Key job responsibilities:
- Own Cost per paid hour metric.
- Own the pricing strategy across businesses and execute configurations to deliver the same.
- Drive leadership alignment on pricing updates at a regular cadence.
- Bridge Cost Per Paid Hour in daily, weekly and monthly business reviews.
- Drive automation / process improvement / cost initiatives
- Own the 13-week and long-term capacity planning cycles based on volume plans published by the business partner teams of Amazon Flex. Optimize for cost, fill, customer experience and DP experience.
- Interact with senior-level audiences (including directors and vice presidents) from both internal and external teams

BASIC QUALIFICATIONS

- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Intermediate level SQL skills

PREFERRED QUALIFICATIONS

- Python, Data Science