Sr. Program Manager, Executive Selling Partner Relations

Amazon; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Amazon is seeking a Sr. Program Manager for the Executive Selling Partner Relations team in London. This role focuses on leveraging data analytics to enhance Selling Partners' experiences and improve operational processes. The ideal candidate will possess strong analytical skills, project management experience, and a customer-centric approach, driving data-driven change globally.

Qualifications

• Several years of program or project management experience.
• Experience in defining and implementing process improvements using data and metrics.
• Proficiency in analyzing data to drive decisions.

Responsibilities

• Conduct advanced data analysis to identify trends and opportunities for improvement.
• Design and implement data-driven solutions to enhance operational efficiency.
• Lead cross-functional projects using qualitative and quantitative analysis.

Skills

Analytical skills

Customer-focused

Data analysis

Process improvement

Stakeholder management

Job description

Sr. Program Manager, Executive Selling Partner Relations

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The Executive Selling Partner Relations (ESPR) team addresses issues beyond the scope of Seller Support Associates' available tools. Our team excels in developing creative solutions to reduce seller pain points and foster trust. We collaborate across the Seller Services organization to ensure our sellers receive a world-class experience.

Role Overview

We are seeking an analytical, customer-focused Program Manager to leverage business intelligence and data analytics to improve our Selling Partners' experiences. You will support program operations within the global ESPR team, implementing mechanisms, standardizing processes, and scaling proven initiatives across regions and verticals. This high-impact role involves engaging with diverse stakeholders, requiring a self-driven individual with keen attention to detail, strong analytical skills, and curiosity to innovate and challenge the status quo. You will deep dive into data to accurately represent the Selling Partners' experience and collaborate with operations and technical teams to drive change.

This role offers the opportunity to influence data-driven change globally. The ideal candidate combines analytical rigor with business acumen to deliver innovative solutions and scale operations worldwide. Success requires an entrepreneurial mindset, comfort with ambiguity, and the ability to make informed decisions with limited guidance. Passion for data-driven improvement and enhancing the seller experience is essential.

Key Responsibilities

1. Conduct advanced data analysis to identify trends, patterns, and opportunities for process improvement.
2. Build partnerships with stakeholders, business units, and leaders to address systemic issues.
3. Design and implement data-driven solutions to reduce seller pain points and improve operational efficiency.
4. Lead cross-functional projects using qualitative and quantitative analysis to inform decision-making.
5. Translate complex data into actionable insights for stakeholders at all levels.
6. Standardize reporting and analytics frameworks across global teams.
7. Partner with technical teams to optimize data collection and integration systems.

Basic Qualifications

• Several years of program or project management experience.
• Experience in defining and implementing process improvements using data and metrics.
• Proficiency in analyzing data to drive decisions and improvements.
• Experience working cross-functionally with technical and non-technical teams.

Preferred Qualifications

• Experience leading end-to-end delivery and communicating results to senior leadership.
• Proven track record in process improvement initiatives.
• Stakeholder management experience across multiple organizational levels.
• Experience in building processes, project management, and scheduling.

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