Sr. Product Success Manager (for product managers who want to guide other product teams)

Aha!; Wales; Remote; GBP 70,000 - 120,000; Full time

Job summary

Aha!, a leading product development software company, is seeking a Sr. Product Success Manager to guide customers through their innovation journey. This role requires extensive product management experience and a passion for customer success, with responsibilities including customer support and integration assistance.

Benefits

Profit sharing

Retirement contributions

Health benefits

Generous paid time off

Parental leave

Education stipends

Volunteer opportunities

Qualifications

• 6+ years in product management or related roles.
• Experience influencing go-to-market strategies.
• Proficiency with complex software and workflows.

Responsibilities

• Guide large organizations in their innovation efforts.
• Provide responsive, framework-based customer service.
• Support customers from demo to subscription.

Skills

Product Management

Customer Service

Problem Solving

Communication

Job description

Sr. Product Success Manager (for product managers who want to guide other product teams)

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Role Overview

This is a unique role requiring product management experience. You should prefer working directly with customers full-time rather than defining requirements or guiding development. Our customers will depend on your expert support.

About Aha!

Aha! is the world's #1 product development software, helping over 1 million product builders from discovery to delivery. Our suite includes Aha! Roadmaps, Discovery, Ideas, Whiteboards, Knowledge, Teamwork, and Develop. We are a high-growth, self-funded, profitable, fully remote SaaS company committed to the Bootstrap Movement and giving back through Aha! Cares. Learn more at www.aha.io.

Our Team

• We serve: Leading innovative companies building revolutionary products
• We are experts: Our Customer Success team comprises product development veterans
• We act with urgency: Responding quickly to maximize value
• We exchange value: Focused on customer success without sales pitches
• We collaborate: Clear communication, teamwork, minimal drama, using Slack and Zoom
• We guide product: Bringing customer requirements to our product team
• We enjoy: Passion for our work and our values

Our Customers

We serve innovative companies developing new customer experiences. Our software supports various methodologies including Agile, Scrum, Kanban, and hybrid approaches, enabling us to meet customers where they are and guide them effectively.

Requirements

• 6+ years in product management or related roles, launching or managing software functionalities
• Experience influencing go-to-market strategies
• Proficiency with complex software and workflows
• Ability to write clear instructions and explain best practices
• Proven problem-solving skills

Your Role at Aha!

• Guide large, sophisticated organizations in their innovation efforts
• Provide responsive, framework-based customer service
• Support customers from demo to subscription, including procurement and legal processes
• Share best practices for strategy, idea capture, prioritization, and roadmapping
• Assist with integration of Aha! with customer tools
• Gather and share customer feedback
• Test new product features
• Mentor new team members

Benefits & Compensation

In the U.S., the salary range is $100,000–$170,000, with profit sharing, retirement contributions, health benefits, generous paid time off, parental leave, education stipends, and volunteer opportunities. Benefits for international teammates are similarly prioritized.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Product Management and Marketing