SR. FinOps Analyst - AR, Global Account Receivables

Amazon; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Collections Analyst to enhance customer satisfaction by effectively managing accounts receivable. This role involves resolving billing issues, reconciling accounts, and driving collection targets. The ideal candidate will possess strong attention to detail and the ability to collaborate with various stakeholders to ensure timely payments. Join a diverse and inclusive workplace that empowers individuals to deliver exceptional results for customers. If you are self-motivated and eager to improve processes while ensuring a positive customer experience, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in accounting or commerce is required.
• 3+ years in finance operations or accounts receivable preferred.

Responsibilities

• Manage and resolve receivables related queries from customers.
• Collaborate with stakeholders to resolve disputes and maintain relationships.
• Monitor high-risk accounts and ensure timely payment collection.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Education

Bachelor's degree in Accounting or Commerce

Tools

Microsoft Excel

Microsoft Office

Job description

SR. FinOps Analyst - AR, Global Account Receivables

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key Responsibilities

1. Understanding of Accounts Receivables process
2. Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
3. Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
4. Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
5. Monitor high-risk accounts and ensure timely escalation of challenges to management
6. Continually look at ways to improve the customer experience
7. Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
8. Meet the monthly productivity goals
9. Reconcile complex accounts and have excellent attention to detail

BASIC QUALIFICATIONS

- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.