FinOps Analyst - AR, Global Account Receivables

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a proactive FinOps Analyst to manage accounts receivables and enhance customer experience. This role involves resolving billing issues, reconciling accounts, and collaborating with various stakeholders to ensure timely payments. The ideal candidate will possess strong Excel skills and a background in finance operations, demonstrating ownership and the ability to earn customer trust. Join this dynamic team to contribute to a culture of inclusivity and continuous improvement, where your efforts will directly impact the company's success.

Qualifications

• Bachelor's degree in accounting or commerce is required.
• 4+ years of experience in finance operations is preferred.

Responsibilities

• Manage accounts receivables and resolve customer queries.
• Collaborate with stakeholders to maintain good relationships.

Skills

Excel

Customer Service

Accounts Receivable Management

Education

Bachelor's degree in Accounting

Bachelor's degree in Commerce

Tools

Microsoft Office

Job description

FinOps Analyst - AR, Global Account Receivables

GAR (Global Accts Rec) is seeking a proactive, customer-focused Collections Analyst responsible for handling inbound and outbound calls to resolve accounts receivable queries received from Amazon customers. The role involves supporting customers to resolve billing issues, reconcile accounts, and achieve monthly collection targets. The ideal candidate is self-motivated, quick to learn, demonstrates strong ownership, and can earn customer trust to facilitate timely payments.

Key Responsibilities

1. Understand and manage the Accounts Receivables process.
2. Work from the office 5 days a week; flexible for Night Shift.
3. Follow up with customers via email and phone to ensure timely payments.
4. Maintain detailed records of correspondence, update accounts receivable aging, and ensure accuracy in credits, collections, and uncollectible amounts.
5. Collaborate with stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve disputes and queries, and maintain good relationships.
6. Monitor high-risk accounts and escalate issues promptly.
7. Continuously seek ways to improve customer experience and streamline processes.
8. Meet monthly productivity goals.
9. Reconcile complex accounts with high attention to detail.

Basic Qualifications

• Bachelor's degree in accounting or commerce (B. Com).
• Advanced proficiency in Excel.
• Experience with Microsoft Office applications.

Preferred Qualifications

• 4+ years of experience in finance operations, shared services, accounts payable/receivable, or general ledger.

We are committed to an inclusive culture that empowers employees to deliver the best results. If you require accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. Amazon is an equal opportunity employer, valuing diversity and inclusion.