Sr Director, Professional Services

NetApp, Inc.; Windsor; Hybrid; GBP 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

NetApp, Inc. is seeking a Senior Director, EMEA Professional Services to own strategy, execution and financial outcomes for a $100M+ services portfolio.

You will lead an organization of 150+ professionals across the region and partner with sales, solutions, and delivery teams to shape an outcome-led model. This role focuses on expanding fee-based consulting and advisory, accelerating value realization, and converting executive advisory into funded engagements through strategic roadmaps and

Qualifications

• 15+ years leading Professional Services/Consulting within enterprise technology.
• Proven ownership and growth of a services P&L including bookings, revenue, margin, cost management.
• Experience building/scaling fee-based consulting and advisory offerings with executive-level influence.
• Strong partnership model with field sales to build pipeline and drive outcomes.
• Experience leading consulting/transformation engagements and driving adoption/value realization.
• Proven consultative selling to develop proposals/SOWs and articulate ROI with Sales.
• Experience leading large, distributed organizations in a global environment.
• Excellent executive communication, negotiation, and customer leadership skills.
• Solid operational discipline: forecasting, governance, delivery quality, risk management.

Responsibilities

• Own and lead the EMEA Professional Services business, including strategy, execution, and operating cadence for profitable growth across bookings, revenue, and margin.
• Scale fee-based consulting and advisory services that engage before product decisions, shaping customer vision and driving outcomes.
• Partner with EMEA Sales and Solutions Engineering to build services pipeline and increase attach through outcome-led services.
• Develop and evolve the services portfolio to reduce reliance on free/presales work and low-value attached services.
• Lead a distributed organization of leaders, consultants, and delivery teams; coach talent and foster high-performance culture.
• Ensure high-quality, predictable delivery through standardized methods, governance, and risk management.

Skills

Leadership in Professional Services, I

P&L ownership

Fee-based consulting

Field sales partnership

Executive advisory & ROI

Transformation engagements

Consultative selling

Distributed/global leadership

Executive communication

Forecasting & governance

Partnering with delivery centers

Job description

Job Summary

As Senior Director, EMEA Professional Services, you will lead NetApp's EMEA Professional Services business with ownership of strategy, execution, and financial outcomes for a $100M+ services portfolio. Reporting to the VP/GM of Professional Services, you will lead an organization of over 150 professionals across the region. You will build on the strong foundation established in recent years and accelerate the shift to a services-led, outcome-led engagement model - expanding fee-based consulting and advisory that creates measurable customer outcomes, engages earlier in the lifecycle to shape solution direction, and drives profitable growth through increased attach and pull-through. The ideal candidate brings a consulting-led approach and strong commercial acumen to shape demand, quantify value, and convert executive advisory into funded engagements.

Context & Opportunity:

• Worldwide Professional Services has invested in global delivery capabilities, harmonized sales and delivery processes, and expanded the use of a Global Services Center model.
• In EMEA, Professional Services continues to evolve toward a consultative, outcome-led services model in close partnership with field sales.
• EMEA Managed Services is an established, growing part of the portfolio, complementing project-based and advisory services.
• The next phase is to scale a services-led consulting engine that engages earlier in the customer lifecycle to shape strategy, influence outcomes, and accelerate value realization.

Job Requirements

• Own and lead the EMEA Professional Services business, including strategy, execution, and operating cadence to deliver profitable growth across bookings, revenue, and margin.
• Scale fee-based consulting and advisory services that engage before product decisions - shaping customer vision, accelerating adoption, and driving measurable outcomes.
• Partner with EMEA Sales and Solutions Engineering leadership to build services pipeline, create repeatable plays, and increase attach and pull-through through outcome-led services.
• Develop and evolve the services portfolio (offer definition, packaging, pricing, and value messaging) to reduce reliance on free/presales work and low-value, product-tied attached services.
• Lead a distributed organization of leaders, consultants, and delivery teams; coach talent, build succession, and foster a high-performance, inclusive culture.
• Ensure high-quality, predictable delivery through standardized methods, governance, and risk management; improve utilization, project performance, and customer satisfaction.
• Optimize the operating model across local delivery, partners, and global delivery centers; continuously improve processes and productivity.
• Lead executive discovery and advisory plays to define roadmaps, build value cases, and convert strategy discussions into funded, fee-based consulting that drives attach and pull-through.
• Represent Professional Services as a senior executive in key customer and partner engagements, including strategic account planning and executive briefings.
• Drive alignment with Worldwide Professional Services, Portfolio, and Operations teams to scale best practices and implement business improvements.

Required Qualifications

• 15+ years of progressive leadership in Professional Services, Consulting, and/or Managed Services within enterprise technology (hybrid cloud, storage, data management, security, automation).
• Proven experience owning and growing a services P&L, including bookings, revenue recognition, margin, and cost management.
• Demonstrated success building and scaling fee-based consulting and advisory offerings and influencing customers at executive level.
• Strong partnership model with field sales: ability to build pipeline, establish services-led plays, and drive predictable commercial outcomes.
• Experience leading consulting and transformation engagements, including executive discovery, roadmap development, and driving adoption/value realization.
• Proven consultative selling to build pipeline and close fee-based advisory/consulting: shaping services-led plays, developing proposals/SOWs, and articulating ROI/value in partnership with Sales.
• Experience leading large, geographically distributed organizations (including senior leaders) and operating effectively in a matrixed, global environment.
• Excellent executive communication, negotiation, and customer-facing leadership skills.
• Strong operational discipline: forecasting, governance, delivery quality, risk management, and continuous improvement.
• Comfort working across partners and global delivery centers to scale capacity and standardize delivery.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment - you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed - they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support - rather than replace - human decision-making.