Sr Director - Client Services

Equator Design group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A creative agency in the United Kingdom is seeking an experienced professional to oversee the strategic development and growth of client accounts. The role involves collaborating with leadership to deliver client strategy while managing a dedicated team for optimum performance. Candidates must have over 10 years of experience in Design or Advertising, demonstrating exceptional client management and leadership skills. The position offers opportunities for both domestic and international travel to meet client needs.

Qualifications

• 10+ years of experience or equivalent work experience.
• Deep experience in Design and/or Advertising Agency.
• Experience managing multi-level, client-facing teams.

Responsibilities

• Oversee strategic development of client accounts.
• Collaborate with executives to drive client strategy.
• Manage and motivate team to achieve business goals.

Skills

Client management expertise

Team leadership

Analytical skills

Client relationship development

Education

Bachelor's degree from an accredited four-year university

Job description

The purpose of this position is to oversee the strategic development and growth of client accounts, ensuring that they are developed to their full profit potential for Equator through account planning and the effective management of Director Client Services (DCS) and Account Directors (AD). Collaborate with VP Client Services to deliver and drive client strategy and business growth to achieve agreed financial and profit KPIs whilst maintaining client relationships. Work in partnership with Departmental Directors to improve Equator performance and deliver to client’s expectations.

JOB RESPONSIBILITIES

• Work alongside VP Client Service and wider Leadership team to develop a culture of people growth and development within the business.
• Evaluate workload allocation for balanced distribution across team and provide strategic guidance to DCS and AD.
• Advocate for cross-functional collaboration and drive synergy between departments.
• Effectively manage and motivate dedicated DCS and AD team through regular 1:1 meetings and daily contact to establish best working practices, individual goals, and staff development
• Identify professional development and training needs of the team to enhance client service skills.
• Recruit, train, and retain the best talent to create a high performing team configured to client need and budget.
• Mentor team to problem-solve and work through challenging client or internal issues.
• Drive accountability for employee achievement to contribute to client and Equator objectives.
• Actively participate in leadership team meetings and drive process improvement, team development and client experience initiatives.
• Work alongside business leadership and senior management team to ensure all projects are run in the most efficient manner, maximising key business technologies.
• Work with DCS and AD team to ensure both short-and long-term plans are in place to deliver client satisfaction, internal business efficiencies and KPIs.
• Deliver the revenue to achieve budget and control costs to achieve EDITDA target.
• Work with VP of Client Services, FD, and MD to set business financial budgets based on current client landscape, historic performance, and potential future opportunities.
• Maximise profitability across all responsible accounts. Proactively look for opportunities to improve and aggressively interrogate and act on any perceived risks to forecast.

ESSENTIAL RESPONSIBILITIES, ACCOUNTABILITIES & RESULTS

This position requires the following knowledge and skills:

• A bachelor's degree from an accredited four-year university, and more than 10 years of experience or equivalent work experience.
• Deep experience in Design and/or Advertising Agency
• Experience managing mutli-level, client facing teams.
• Strong “client-hands” and experience leading account teams.
• Demonstrated ability to excel at leading teams, developing talent, and working through others to consistently deliver budgeted annual, quarterly, and monthly financial and operational results.
• Demonstrated ability to excel as a teammate on a portfolio leadership team and to senior shared services leaders.

COMPETENCY REQUIREMENTS

• Exceptional written, verbal, and presentation skills.
• Superior quantitative and analytical skills.
• Exceptional empathy, compassion, and ability to connect with all regardless of station, title, position, or background.
• Proven ability to exercise personal discipline, discretion, and appropriate emotional management.

TRAVEL REQUIREMENTS

Both domestic and international, when necessary.

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Apply for this role

If you feel like you would be a good fit for our team then please apply online.