Sr Director, Client Services

The Trade Desk, Inc.; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

The Trade Desk in London is seeking a senior client services leader to own strategic relationships with agencies and brands, including C-suite stakeholders. You will build and lead a high-performing team, influence portfolio strategy, and drive revenue growth across enterprise clients.

This role requires extensive leadership experience, a knack for cross-functional collaboration, and a proven ability to scale client partnerships in a fast-paced tech environment.

Qualifications

• 10+ years of professional experience with 6+ years in programmatic/trading leadership.
• Proven success building senior client relationships at executive levels (C-suite).
• Demonstrated track record of revenue growth across enterprise accounts.
• 6+ years of people leadership, including mentoring managers.
• Experience shaping strategy and influencing senior cross-functional stakeholders.

Responsibilities

• Oversee a complex portfolio as the senior client-facing executive with agencies and brands.
• Set portfolio strategy and track progress against revenue targets.
• Build and scale a high-performing client services team.
• Lead capacity planning and ensure high-quality account support.
• Identify future leaders and plan succession.
• Advocate for clients' needs and influence product roadmaps.
• Cultivate senior relationships with internal and external stakeholders.
• Align Sales and Trading to drive performance across Client Services.
• Lead cross-functional problem-solving to identify growth opportunities.

Skills

Client leadership

Revenue growth

People leadership

Strategic planning

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you'll do:

• Own strategic oversight of a high complex portfolio, serving as the senior client-facing executive in key relationships with C-suite and senior decision-makers at agencies and brands.
• Set portfolio strategy and goals that ladder up to broader vertical/company objectives, and own accountability for tracking and reporting progress against revenue and growth targets to senior leadership.
• Build and scale a high-performing team to drive sustained YoY growth
• Own team capacity planning and resourcing decisions, ensuring consistent, high-quality account support at scale
• Build a leadership pipeline: identify, coach, and develop future leaders, with direct accountability for succession planning on the team.
• Serve as a subject-matter authority on company capabilities and differentiators, shaping how the broader org positions them to unlock revenue and solve complex client needs.
• Act as the senior internal advocate for clients' product needs, influencing cross-functional and executive stakeholders on roadmap and prioritization.
• Cultivate senior, trust-based relationships with key internal and external stakeholders, including at the executive level.
• Partner with Sales and Trading leaders at a senior level to align strategy and drive performance across Client Services.
• Lead cross-functional problem-solving with other functional leaders, identifying organization-wide opportunities for growth, efficiency, and effectiveness.

Who you are:

• 10+ years of relevant professional experience, with 6+ years of programmatic experience in trading or a hands-on-keyboard function. Enterprise or B2B experience strongly preferred.
• Demonstrated success building and scaling senior client relationships, including at the executive/C-suite level.
• Proven track record driving significant revenue growth across large, complex enterprise accounts.
• 6+ years of people leadership experience, including experience managing managers or senior individual contributors, with a track record of developing talent into next-level leadership roles.
• Experience shaping strategy and influencing senior cross-functional and executive stakeholders.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.