Sr. Customer Retention Specialist

Automation Anywhere; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in London is seeking a Senior Customer Retention Specialist to ensure clients maximize value from industry-leading solutions. You will meet sales quotas, work with various teams to resolve customer issues, and manage renewal opportunities using Salesforce.com. The ideal candidate has over 4 years of experience in renewal management, strong communication skills, and a background in SaaS or subscription sales. This role offers a hybrid work model.

Qualifications

• 4+ years of renewal or account management experience.
• Experience selling on-demand software products.
• Knowledge of AI, Automation, or APA preferred.

Responsibilities

• Meet or exceed assigned sales objectives for renewals.
• Work with teams to resolve customer issues affecting retention.
• Identify at-risk renewal clients early and address issues.

Skills

Renewal management

Salesforce.com

SaaS or subscription sales

Communication skills

Problem-solving

Job description

As a Senior Customer Retention Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you will play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry‑leading solutions. You will meet or exceed renewal quotas, proactively identify and mitigate potential renewal risks, and collaborate closely with Customer Success, Sales, Contract Ops, and Support teams to deliver seamless customer experiences.

Reporting & Location

You will report to the Sr. Manager, Customer Retention. Location: London – hybrid working two days in the office.

Responsibilities

• Meet or exceed assigned sales objectives and quotas for renewal business.
• Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated on customer issues affecting retention.
• Collaborate with the Sales Team to track upsell or cross‑sell opportunities and ensure renewals stay on track.
• Identify “at‑risk” renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
• Educate and effectively communicate the value of company solutions to client decision‑makers, including C‑level leaders, technical staff, legal, security, and operations personnel in prospective accounts.
• Maintain, update, and manage all SalesForce.com renewal opportunities.

Qualifications

• 4+ years of renewal or account management experience.
• Experience selling software products that are on‑demand and recurring in nature.
• Experience using Salesforce.com as CRM.
• Software Sales experience; SaaS or subscription sales preferred.
• Experience and knowledge of AI, Automation, and/or APA preferred.

Key Competencies

• High problem‑solving ability to learn and adapt quickly while being a self‑starter.
• Team‑oriented with the ability to succeed in an entrepreneurial environment.
• Committed, enthusiastic, and coachable with a desire to thrive in a sales environment.
• Strong presentation and communication skills (verbal, written, and listening).
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.

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