Sr. Consultant - CCM

OpenText; Reading; On-site; GBP 90,000 - 130,000; Full time

Job summary

OpenText, a global leader in information management, seeks an experienced Senior CCM Consultant to lead design, implementation, and modernization of Customer Communications Management solutions. You will partner with enterprise clients to transform communications through cloud adoption, process optimization, and scalable platforms.

In this role you will mentor teams, drive migration programs, and ensure security, governance, and regulatory compliance while delivering omnichannel experiences

Qualifications

• 8+ years of experience delivering enterprise CCM solutions.
• Strong knowledge of CCM, document generation, orchestration, omnichannel engagement, and customer journey communications.
• Experience with SaaS transformation and cloud-native architectures.
• Knowledge of Azure, AWS, or Google Cloud.
• Familiarity with API-first design, identity management, containerization, and iPaaS solutions.
• Strong workshop facilitation, stakeholder management, business analysis, and roadmap development skills.
• Familiarity with CRM, ECM, Digital Experience, and BPM platforms.
• Cloud or enterprise architecture certifications.
• Experience in regulated industries such as Financial Services, Insurance, Utilities, Telecommunications, or Healthcare.

Responsibilities

• Advisory & Solution Architecture: Serve as a CCM SME for modernization initiatives and define future-state roadmaps.
• Advisory & Solution Architecture: Advise on migrating from legacy CCM to cloud-based solutions.
• Advisory & Solution Architecture: Design scalable, omnichannel communications and define CRM/ERP/ECM/BPM integrations.
• Cloud Migration & Delivery: Lead CCM migration programs, data mapping, and workflow migrations.
• Cloud Migration & Delivery: Lead technical design and implementation activities including document generation, orchestration, and API integrations.
• Cloud Migration & Delivery: Mentor project teams and ensure deployments and operational readiness.

Skills

CCM solutions

Document generation

Omnichannel

Cloud-native

SaaS transformation

API-first design

Identity management

Containerization

iPaaS

Facilitation

Stakeholder mgmt

Roadmap

CRM/ECM/BPM

Regulated industries

Cloud platforms

Architecture certs

Tools

Azure

AWS

Google Cloud

Job description

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Senior CCM Consultant leads the design, implementation, and modernization of Customer Communications Management (CCM) solutions. This role helps enterprise customers transform customer communications through cloud adoption, process optimization, and modern communication platforms. Acting as a trusted advisor, the consultant works with business and technical stakeholders to improve customer engagement, streamline operations, and deliver scalable communication solutions.

Key Responsibilities

Advisory & Solution Architecture

• Serve as a CCM subject matter expert for modernization and transformation initiatives.
• Assess current communication environments and define future-state architectures and roadmaps.
• Advise customers on migrating from legacy CCM platforms to cloud-based solutions.
• Design scalable solutions for batch, interactive, on-demand, and omnichannel communications.
• Define integrations across CRM, ERP, ECM, BPM, data, and digital experience platforms.
• Ensure solutions meet security, compliance, governance, and scalability requirements.

Cloud Migration & Delivery

• Lead CCM migration programs, including template modernization, workflow migration, data mapping, integration redesign, testing, and validation.
• Assess migration readiness and identify opportunities to leverage SaaS and managed services.
• Lead technical design and implementation activities, including document generation, communication orchestration, API integrations, workflow automation, and output management.
• Support deployments, production readiness reviews, and operational optimization.
• Mentor project teams and junior consultants.

Required Skills & Experience

• 8+ years of experience delivering enterprise CCM solutions (preferred).
• Strong knowledge of customer communications management, document generation, communication orchestration, omnichannel engagement, and customer journey communications.
• Experience with SaaS transformation and cloud-native architectures.
• Knowledge of Azure, AWS, or Google Cloud.
• Familiarity with API-first design, identity management, containerization, and iPaaS solutions.
• Strong workshop facilitation, stakeholder management, business analysis, and roadmap development skills.
• Familiarity with CRM, ECM, Digital Experience, and BPM platforms.
• Cloud or enterprise architecture certifications.
• Experience in regulated industries such as Financial Services, Insurance, Utilities, Telecommunications, or Healthcare.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.