Sr. Business Systems Analyst II

pacificlife; Parrog; Hybrid; GBP 83,000 - 106,000; Full time

Job summary

Pacific Life is seeking a Sr Business Systems Analyst to join our Distribution and Journey Transformation team in Newport Beach, CA. This role is hybrid of 4 days in office and 1 day per week remote.

The role involves gathering requirements, liaising with stakeholders, translating business needs into specifications, and guiding implementation across life insurance platforms. Ideal candidates have 8+ years in financial services analysis and strong Agile experience.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 8+ years of systems/business analysis experience in financial services.
• Strong understanding of processes, platforms, and integrations.
• Experience translating business needs into functional specifications.
• Experience creating flows, use cases, and test scenarios.
• Proficient with Azure DevOps for requirements and testing.

Responsibilities

• Gather, analyze, and document requirements across functions.
• Liaise between business stakeholders and technology teams.
• Lead discovery discussions to identify gaps and improvements.
• Translate business needs into requirements, workflows, and specs.
• Collaborate with development teams to implement capabilities.
• Analyze processes to improve efficiency, usability, and scalability.
• Support testing and validation to ensure outcomes.
• Facilitate stakeholder communication and adoption of changes.
• Partner with teams to troubleshoot issues and drive continuous improvement.

Skills

Requirements gathering

Stakeholder communication

Cross-functional collaboration

Analytical thinking

Agile/Scrum

Life Insurance domain

Education

Bachelor's degree in Business, Information Systems, Computer Science, or related field

Tools

Azure DevOps

Job description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Sr Business Systems Analyst to join our Distribution and Journey Transformation team in Newport Beach, CA. This role is hybrid of 4 days in office and 1 day per week remote.

How you'll help move us forward:

• Accelerate business initiatives by gathering, analyzing, and documenting requirements that support technology solutions and process improvements across business functions and platforms.
• Serve as a liaison between business stakeholders and technology teams, building a shared understanding of business needs, system capabilities, and solution options.
• Lead discovery discussions to understand current processes, identify pain points and gaps, and uncover opportunities for improvement.
• Translate complex business needs into clear, actionable requirements, workflows, business rules, and functional specifications.
• Collaborate with development teams to evaluate solution alternatives and guide the implementation of new capabilities and enhancement to existing systems.
• Analyze processes and system interactions to recommend solutions that improve efficiency, usability, and scalability.
• Support testing and validation to ensure solutions meet business requirements and deliver the intended outcomes.
• Facilitate stakeholder communication, knowledge sharing, and adoption of new capabilities and process changes.
• Partners with business and technology teams to troubleshoot system issues, conduct root cause analysis, and drive continuous improvement.

The experience you bring:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 8+ years of systems analysis or business analysis experience supporting financial services, with a strong background in life insurance and annuities.
• Strong understanding of business processes, technology platforms, and system integrations, with the ability to assess business needs and recommend solutions across different functions and systems.
• Experience gathering, documenting, and translating business requirements into detailed functional and technical specifications.
• Experience creating business process flows, use cases, user stories, acceptance criteria, and test scenarios.
• Hands-on experience using Azure DevOps and similar platforms to manage requirements, features, user stories, defects, testing activities, and delivery tracking.
• Experience working with cross-functional teams across Operations, Distribution, Marketing, Compliance, and Technology.
• Strong analytical, problem-solving, and critical-thinking skills with the ability to navigate complex business processes and system dependencies.
• Strong written and verbal communication skills, including the ability to explain complex concepts to business and technical audiences and facilitate productive stakeholder discussions.
• Experience supporting Agile, Scrum, or hybrid delivery methodologies.
• Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

What makes you stand out:

• Deep knowledge of life insurance and annuities, including the supporting system and business processes, to serve as a subject matter expert and guide solutions that meet evolving business needs.
• Demonstrated ability to serve as a subject matter expert, applying specialized knowledge to complex business and system challenges.
• Excellent problem-solving, root cause analysis, strategic thinking, and collaboration skills with the ability to connect individual business needs to broader organizational goals.
• Demonstrated ability to build meaningful partnerships across business and technology teams, align differing perspectives, and guide stakeholders toward practical solutions.
• Experience supporting platform modernization, digital transformation, or process automation initiatives.
• A track record of identifying improvement opportunities and helping delive