SQL Support Engineer

JR United Kingdom; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an SQL Support Engineer to ensure the accuracy and performance of regulatory reporting. In this dynamic role, you will tackle issues raised by internal teams and regulators, utilizing your analytical skills to swiftly identify root causes. Your ability to communicate effectively and document solutions will be crucial as you navigate a fast-paced environment. Join a team that values efficiency and precision, where your contributions will directly impact the integrity of regulatory submissions. If you are passionate about problem-solving and thrive under pressure, this opportunity is perfect for you.

Qualifications

• Experience with SQL Server 2014 or later and a methodical approach to problem-solving.
• Strong communication skills and ability to document solutions effectively.

Responsibilities

• Identify and fix issues with data returned by business processes.
• Investigate failures in SQL jobs or stored procedures and document incidents.

Skills

Analytical Skills

SQL Server 2014

Communication Skills

Documentation Skills

Customer Focus

Time Management

Understanding of Gambling Industry

Job description

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A SQL Support Engineer, who will play a key role in ensuring that regulatory reporting is accurate, performant and on schedule in an ongoing BAU basis.

We are looking for an SQL Support Engineer with a keen eye for detail, a passion for investigation and swift identification of root cause, and a thirst to drive efficiencies through process improvements.

You will be responsible for resolving issues with regulatory reporting and submissions raised internally or by regulators.

You will have a good understanding of written specifications, be able to identify and analyse issues, provide clear explanation of data variances and irregularities to stakeholders, and provide software fixes for those issues that are deemed defects within the regulatory submission and reporting software.

This is a fast-paced environment, and you should be experienced and comfortable with regular context switching and have the ability to recall information swiftly and accurately.

Preferred Skills, Qualifications and Experience

• Analytical and methodical approach to investigation.
• SQL Server 2014 or later experience.
• Strong verbal and written communication skills.
• Ability to create solution documentation.
• Ability to work effectively on multiple streams of work and switch context quickly.
• Positive customer and solution focused attitude.
• Ability to work to deadlines and SLA’s for completion or escalation of tasks.
• Understanding of the gambling industry or financial accounting.

Main Responsibilities

• Identifying, explaining and fixing issues with specific data that has been returned by a business process and raised by internal teams or regulators, using a variety of techniques on a number of disparate technologies.
• Investigating, developing and refactoring failures in processes, typically SQL agent jobs or stored procedures.
• Analysing and interpreting a wide range of different data relating to customer accounts, betting slips, banking transactions and gaming accounts.
• Communicating with other departments within the Business as necessary to ensure full understanding of issues and providing regular status updates of investigation and resolution.
• Documenting incidents and contributing to the team’s knowledgebase.
• Using the ticketing system for incident management and resolution.
• Ensuring Business requirements are met accordingly.

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