Sports & Fairground Manager

Butlin's; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

Butlin's in Skegness seeks a Sports & Fairground Manager to lead the safe, engaging delivery of all sports, leisure and fairground activities across the resort. You will ensure an outstanding guest experience, strong commercial performance and full compliance with safety and operational standards while developing a high-performing team.

Responsibilities include overseeing day-to-day operations, staff scheduling, safety inspections, event planning and collaboration with entertainment, retail and

Qualifications

• Experience leading leisure or resort sports and activities.
• Strong track record in guest satisfaction and safety.
• Proven ability to manage teams and budgets.

Responsibilities

• Lead the safe, efficient and engaging delivery of all sports, leisure and fairground activities.
• Ensure rides and facilities meet quality and safety standards.
• Drive guest experience, retention and revenue growth.
• Manage labour and cost controls within the P&L.
• Develop and coach a high-performing, inclusive team.

Skills

Leadership

Guest experience

Operations management

Safety compliance

Team management

Budgeting

Job description

Sports & Fairground Manager

Department: Leisure

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Connor Dane

Description

To lead the safe, efficient and engaging delivery of all sports, leisure and fairground activities across the resort. The Sports & Fairground Manager will ensure an outstanding guest experience, strong commercial performance, and full compliance with safety and operational standards, while developing a high-performing team.

Key Responsibilities

• Guest satisfaction scores and feedback (NPS)
• Safety compliance and incident rates
• Revenue and participation levels
• Labour and cost control of the P&L
• Team engagement and retention

Skills, Knowledge & Expertise

Operations & Guest Experience

• Oversee the day-to-day operation of all sports facilities and fairground attractions.
• Ensure activities and rides open on time, are fully staffed and meet quality standards.
• Deliver a safe, fun and inclusive guest experience for all ages and abilities.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Work collaboratively with entertainment, retail and food & beverage teams to maximise guest engagement and spend.

Health, Safety & Compliance

• Maintain full compliance with ride safety regulations, leisure safety standards and company policies.
• Ensure daily ride and equipment inspections are completed and documented.
• Lead incident investigations and implement corrective actions.
• Manage risk assessments, safe systems of work and emergency procedures.
• Ensure all team members are trained and competent in safety procedures and guest safeguarding.

People Leadership

• Recruit, induct, train and develop sports and fairground team members.
• Create rotas that balance operational need, budget and guest demand.
• Lead by example to create a positive, inclusive and high-energy culture.
• Conduct regular performance reviews, coaching and disciplinary processes where required.
• Drive team engagement and retention, particularly across seasonal teams.

Commercial Performance

• Manage labour and operational costs in line with budget.
• Identify opportunities to increase revenue through activity programming, upselling and events.
• Monitor KPIs including guest satisfaction, participation levels, revenue and staffing costs.
• Support promotional activity and peak trading periods.

Planning & Organisation

• Plan activity schedules and fairground operation around occupancy, weather and demand.
• Ensure equipment and ride maintenance is scheduled and completed.
• Manage stock and equipment ordering within budget.
• Support peak periods, special events and school holiday programmes.