Sponsor Operations Manager

Springboard Success; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Springboard Success is looking for a Client Relationship Manager to support international events and enhance sponsor journeys. This role focuses on client success, requiring a background in event management and strong interpersonal skills. The successful candidate will thrive in a fast-paced environment, contributing to a supportive team culture and making a significant impact.

Qualifications

• Proven experience working for a conference or exhibition organiser.
• Strong project management skills with the ability to juggle multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage elements of the sponsorship journey from contract to delivery.
• Ensure sponsors maximise their event participation.
• Coordinate and deliver a world-class concierge service.

Skills

Project Management

Communication

Relationship Building

Attention to Detail

Education

Experience in Event Management

Tools

Event Management Tools

Microsoft Office Suite

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Springboard Success

Conference & Exhibition Recruitment Specialist | Connecting Top Talent to Leading Event Organisers

Client Relationship Manager - B2B Events

Basic salary - £35,000 - £40,000 per annum

Location: Hybrid (Office/Home-based)

This is not a sales role — it is heavily administrative and would suit someone who has been in an operations or project management role within a conference organiser, but who also has strong people skills.

We are recruiting a Client Relationship Manager to join one of the most successful and fast-growing event businesses in the market. This company has a strong track record of delivering market-leading events and a reputation for excellence. Over the past few years, they have expanded significantly through organic growth and strategic acquisitions, making them one of the most exciting players in the events space.

You’ll be joining a team that combines the agility of a high-growth business with the close-knit, family feel of a much smaller company. They pride themselves on a supportive, collaborative culture, and have created a welcoming, stylish office environment to match — a real hub for creativity, ambition, and success.

This is an opportunity to support major international events by enhancing sponsor journeys, building key relationships, and ensuring that every client gets maximum value from their involvement. Although this isn’t a commercial sales role, being commercially minded and relationship-driven will be key to success.

What you’ll be doing:

• Manage elements of the sponsorship journey post-contract through to event delivery
• Ensure sponsors maximise their event participation, including guest invitations and internal pass allocations
• Support and guide sponsors through the event customer portal
• Coordinate and deliver a world-class 1-2-1 meeting concierge service
• Act as a key point of contact for internal stakeholders and external sponsors
• Oversee onsite meeting logistics to ensure a seamless experience
• Deliver client success services across the wider portfolio of events

What we’re looking for:

• Proven experience working for a conference or exhibition organiser
• Ideally from an Event Project Management or Operations background
• Strong project management skills with the ability to juggle multiple priorities under pressure
• Exceptional attention to detail — a must for ensuring flawless client experiences
• Excellent communication and relationship-building skills
• A commercially minded approach, even though this is not a direct sales role
• Proficiency with event management tools and Microsoft Office Suite
• Arabic language skills are a plus but not essential
• Willingness to travel for event delivery

This is a fantastic opportunity to join a business that’s not just growing — it’s thriving. If you’re looking for a high-energy, high-reward environment where you can make a real impact and be part of a genuinely supportive team, this could be the perfect next step for your career.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Project Management

• Industries

  Events Services

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