Speech Analytics & Visualization Specialist

Barclays; Northampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

Barclays is seeking a Speech Analyst to deliver timely, accurate insights from customer interactions. You will design, develop and maintain datasets, dashboards and reports that reveal customer contact trends and KPIs.

Proficiency in Tableau, Power BI, Snowflake and Databricks will help translate complex data into actionable outcomes across the business. You will collaborate with product managers, engineers and business stakeholders to ensure dashboards meet Barclays standards, with strong

Qualifications

• Experience designing and developing insightful reports and dashboards using Tableau, Power BI, Snowflake and Databricks, ensuring clarity and usability.
• Solid understanding of data modelling and data relationships within Tableau and Power BI.
• Experience with Amazon Connect Customer (AWS Connect) to support contact trends and reporting.

Responsibilities

• Design and develop management reports, dashboards and visualisations.
• Maintain datasets and automate report generation processes.
• Translate business requirements into effective reporting solutions.
• Collaborate with product managers, engineers and stakeholders to deliver dashboards that meet Barclays standards.

Skills

Tableau

Power BI

Snowflake

Databricks

SQL

Python/PySpark

Amazon Connect

Data visualization

Stakeholder management

Data modelling

Tools

Amazon Connect

Snowflake

Databricks

Power BI

Job description

Barclays is seeking a Speech Analyst to deliver timely, accurate insights from customer interactions. You will design, develop and maintain datasets, dashboards and reports that reveal customer contact trends and KPIs.

Proficiency in Tableau, Power BI, Snowflake and Databricks will help translate complex data into actionable outcomes across the business. You will collaborate with product managers, engineers and business stakeholders to ensure dashboards meet Barclays standards, with strong