Senior Speech Analyst

Barclays; Northampton; On-site; GBP 60,000 - 85,000; Full time

Job summary

Barclays is seeking a Senior Speech Analyst in the UK to design, implement and maintain reports and dashboards that analyze customer contact trends and categories. You will leverage Tableau, Power BI, Snowflake and Databricks to deliver timely insights and drive performance.

The role requires strong data modeling, stakeholder collaboration and the ability to translate business needs into actionable analytics.

Qualifications

• Proven experience designing and developing comprehensive reports and dashboards using Tableau, Power BI, Snowflake and Databricks.
• Strong understanding of data structures and data models to support reporting.
• Experience with Amazon Connect Customer (AWS Connect).
• Ability to gather, analyse and translate business requirements into reporting solutions.
• Strong stakeholder management and collaboration with product managers, engineers, VUX teams and business stakeholders.

Responsibilities

• Analyze business requirements to translate them into data models aligned with goals.
• Develop and maintain data dictionaries and glossaries to define data elements and usage.
• Monitor data usage patterns to identify opportunities for data optimization and improvement.
• Define strategic architecture and product selection for reporting platforms.
• Produce logical designs showing processes, data flows, inputs and outputs.
• Document data architecture standards, principles and strategies.

Skills

Tableau

Power BI

Snowflake

Databricks

SQL

Python/PySpark

Amazon Connect Customer

Data visualization

Stakeholder management

Job description

Join Barclays as a Senior Speech Analyst, where you will play a key role in supporting data-driven decision-making by delivering timely, accurate and actionable insights. You will design, develop and maintain reports, dashboards and visualisations that provide meaningful analysis of customer contact trends and categories, leveraging tools such as Amazon Connect Customer, Tableau and Power BI to drive business performance and enhance the customer experience.

To be successful in this role, you will need the following:

• Proven experience designing and developing comprehensive reports and dashboards using Tableau, Power BI, Snowflake and Databricks, applying data visualisation best practices to ensure clarity, accuracy and accessibility.
• Strong understanding of data structures, relationships and cardinality, with the ability to design effective reporting data models in Tableau (joins, relationships and data blending) and Power BI.
• Experience working with Amazon Connect Customer (AWS Connect).
• Ability to gather, analyse and translate business requirements into meaningful reporting solutions, defining both report content and presentation.
• Strong stakeholder management and collaboration skills, with experience working closely with Product Managers, Engineers, VUX teams and business stakeholders to deliver and productionise dashboards in line with Barclays standards.
• Excellent analytical, problem-solving and communication skills, with the ability to present insights clearly to both technical and non-technical audiences.

Some other highly valued skills include:

• Strong SQL and database experience.
• Knowledge of Python/PySpark and data analytics.
• Experience working in a Call Centre or Contact Centre environment.
• Strong communication and stakeholder management skills.
• Ability to lead technical teams and mentor junior developers.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
The successful candidate can be based in Northampton (Pavilion Drive) or Knutsford (Radbroke Hall).

Purpose of the role

To design, implement, and maintain conceptual, Logical and Physical data models that meet business data/process and technology requirements, by using designs and data strategies across a wide selection of platforms.

Accountabilities

• Analysis and documentation of business requirements to translate them into data models aligned with organisational goals.
• Development and maintenance of data dictionaries and glossaries to define data elements and their usage.
• Analysis and monitoring of data usage patterns to identify opportunities for data optimisation and improvement, in partnership with the Data Base Administrator.
• Strategic architecture definition and product selection.
• Production of logical designs in relevant subject area (technical, data, operational), showing for example: processes, objects, data flows, inputs, stored data and outputs. Identifying common components.
• Implementation of architectures and Identification, ownership and resolution of design related issues.
• Definition and documentation of data architectures standards, principles and strategies.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.