Spectator Safety Steward - Qualified

Carlisle Support Services; Trafford; On-site; GBP 12,000 - 18,000; Full time

Job summary

Carlisle Events is seeking reliable, professional staff to join the team at Old Trafford Stadium in Manchester and other venues across the North. The role focuses on safety, comfort, and security for spectators and staff on matchdays, with duties including directing spectators, scanning tickets, monitoring crowds, and managing queues.

Ideal candidates are available for evenings and weekends, with opportunities for progression to supervisory roles and work at additional venues across the UK.

Qualifications

• Must be 18 years or older.
• Must hold a Level 2 Spectator Safety qualification (or be currently enrolled).
• Strong communication skills, an approachable demeanor, and a commitment to customer service.

Responsibilities

• Directing spectators.
• Scanning tickets.
• Monitoring crowds.
• Managing queues.

Skills

Spectator Safety Level 2

Strong communication

Customer service

Education

Age 18+

Job description

We are seeking reliable, professional, and well-presented personnel to join us at the iconic Old Trafford Stadium in Manchester, home of Manchester United, as well as opportunities across major sporting stadia across the North. Your main responsibility will be ensuring the safety, comfort, and security of all visitors and staff. The Carlisle events' team is often the first and last representative of our clients that a spectator will meet, and it's our responsibility to leave a lasting impression and unforgettable experience on event days. Our roles on a matchday include, but aren't limited to;

• Directing spectators
• Scanning tickets
• Monitoring crowds
• Managing queues

At some of our client's prestigious venues, we're also proud to offer opportunities in specialist roles such as VIP Hospitality and Players' areas at Elland Road (Leeds United), Accu Stadium (Huddersfield Town), Turf Moor (Burnley FC), and Old Trafford (Manchester United). Football matches take place on evenings and weekends only. Colleagues have the flexibility to book their own shifts at Old Trafford in advance, as well as other venues if wanted.

Career Progression We have excellent progression routes available, including Supervisory level roles, and similar roles at some of our other event venues. If wanted, we are also able to offer opportunities to work at some of our iconic event venues across the UK, including similar roles at venues in Liverpool, Leeds, Burnley, Manchester and Huddersfield - as well as further afield if you are willing to travel (funded) to some of the UK's most iconic events and venues such as Aintree's Grand National, concerts at M&S Bank Arena, Cheltenham Racecourse, Ascot Racecourse, Tottenham Hotspur and at stations across the TransPennine Express network for events taking place. Our dedication to cultivating exceptional talent is built on a strong foundation of providing fulfilling careers and prioritising staff well-being. In doing so, we believe understanding individual aspirations plays a paramount role in offering tailored development plans and setting clear career paths that align both individual and organisational goals. Our market leading approach to self-delivery without the use of sub-contractors opens up numerous work opportunities for colleagues. The past year has seen an impressive 58% of newly created salaried roles fulfilled by internal candidates, facilitating unrivalled progression and career growth.

Required qualifications

• Must be 18 years or older.
• Must hold a Level 2 Spectator Safety qualification (or be currently enrolled).
• Strong communication skills, an approachable demeanour, and a commitment to customer service.

Ideal candidate (desirable)

• Ability to work at least 75% of home matchdays/events at Old Trafford.
• Willingness to support our operations at other venues.
• A valid and regulated First Aid qualification.
• Previous experience in customer care, stewarding, or security is advantageous, though strong interpersonal skills are our priority.

For over thirty years, Carlisle Events has been a trusted leader in crowd management, security, and event operations, supporting some of the most iconic sports and entertainment venues across the UK.

At Carlisle, we put people first-both our customers and our team. As a vital member of our Events Team, you will play a key role in delivering high-standard safety and exceptional customer service, ensuring every spectator enjoys an unforgettable experience.