Spectator Safety Staff - Events (Steward)

First Response Group; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security provider seeks Spectator Safety Staff to ensure the safety and enjoyment of event attendees. Responsibilities include crowd management, incident resolution, and customer service at various events. Applicants should have NVQ 2 qualifications and possess strong communication and teamwork skills.

Qualifications

• NVQ 2 spectator safety qualifications required.

Responsibilities

• Maintain order by managing crowds and ensuring compliance with event regulations.
• Act swiftly to resolve incidents or emergencies.
• Provide excellent customer service while maintaining a security presence.

Skills

Effective communication skills

Good customer service skills

Ability to work as part of a team

Commitment to the role

Smart in appearance

Education

NVQ 2 spectator safety qualifications

Job description

About the Role

First Response Group currently has vacancies for Spectator Safety Staff to join our event teams. We supply spectator safety staff to various events, including sporting events, concerts in stadia/arenas, green field events, and corporate events across the local area.

We are seeking crowd safety stewards with NVQ 2 spectator safety qualifications.

As a spectator safety staff member, you will be responsible for creating a safe and enjoyable environment for event attendees, staff, and stakeholders. Your role is crucial in ensuring the smooth operation of events while maintaining high safety and customer service standards.

• Maintain order by managing crowds and ensuring compliance with event/ground regulations.
• Act swiftly and professionally to resolve incidents or emergencies.
• Provide excellent customer service while maintaining a visible security/stewarding presence.
• Communicate effectively with event staff and your team for seamless operations.

First Response Group aims to ensure our teams enjoy a positive working experience, with our reputation for high standards and excellence in demand.

If your application is successful, there may be further employment and training opportunities at other venues and events within our portfolio.

Requirements

• Smart in appearance
• Effective communication skills
• Good customer service skills
• Ability to work as part of a team
• Commitment to the role
• Confidence in completing incident and accident reports

About the Company

First Response Group (FRG) is a total security, risk, and facilities management solutions provider. We lead with innovative technologies and ongoing training to deliver first-class service to our clients.

Our people are our strength. We are committed to supporting and developing our employees by fostering a culture of inclusion and happiness. We believe that everyone should feel part of the team, contribute positively to the company's growth, and share in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.