Spectator Safety Staff - Events (Steward)

First Response Group; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading security firm seeks Spectator Safety Staff for events in Birmingham. Responsibilities include crowd management, incident response, and customer service, requiring NVQ 2 spectator safety qualifications. This role offers opportunities for further training and employment within a growing company.

Qualifications

• Smart appearance is required.
• Confidence in completing incident and accident reports.
• Commitment to the role is essential.

Responsibilities

• Manage crowds and ensure compliance with event regulations.
• Respond to incidents or emergencies swiftly.
• Provide excellent customer service.

Skills

Effective communication

Good customer service

Teamwork

Education

NVQ 2 spectator safety

Job description

Job Title: Spectator Safety Staff - Events (Steward), Birmingham

Client:

First Response Group

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

425e4d5c4eee

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

About the Role

First Response Group currently has vacancies for Spectator Safety Staff to join our event teams. We supply staff to various events, including sporting events, concerts, green field events, and corporate events across the local area.

We are seeking crowd safety stewards with NVQ 2 spectator safety qualifications.

As a spectator safety staff member, you will be responsible for creating a safe and enjoyable environment for attendees, staff, and stakeholders. Your duties include:

• Managing crowds and ensuring compliance with event regulations.
• Responding swiftly and professionally to incidents or emergencies.
• Providing excellent customer service while maintaining a visible security presence.
• Communicating effectively with team members and event staff.

We aim to ensure our teams have a positive working experience, maintaining high standards of safety and service.

If successful, there may be further employment and training opportunities within our venues and events.

Candidate Requirements:

• Smart appearance
• Effective communication skills
• Good customer service skills
• Ability to work in a team
• Commitment to the role
• Confidence in completing incident and accident reports

About the Company

First Response Group (FRG) is a leading security, risk, and facilities management solutions provider, committed to innovation, training, and development to deliver exceptional service.

Our people are our strength. We foster a culture of inclusion and happiness, ensuring everyone feels part of the team, contributes to company growth, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

Diversity, Equity & Inclusion (DE&I)

We prioritize creating an inclusive environment where all employees are supported and valued, contributing positively to our company and community.