Specialty Pharmacy Liaison & Patient Care Advocate

Kent Hospital; Warwick; On-site; GBP 27,000 - 39,000; Full time

Job summary

Care New England Health System is seeking a Specialty Pharmacy Technician-Liaison to work with specialty clinicians and patients. You will encourage use of the CNE Pharmacy, complete prior authorizations, and secure financial assistance, directing prescriptions to the specialty pharmacy when appropriate.

You will collaborate with clinic staff to ensure quality patient care, support outbound adherence efforts, and participate in process improvements while maintaining strict confidentiality.

Qualifications

• High school diploma or GED required.
• RI Pharmacy Technician registration/licensure.
• National CPhT certification to be obtained within 6 months of hire.
• Knowledge of specialty pharmacy reimbursement (state, federal, commercial).
• Proficient with pharmacy software and data systems (EPIC, CoverMyMeds).

Responsibilities

• Assist patients and pharmacists with total quality patient care.
• Educate patients about Care New England Specialty Pharmacy services.
• Handle prior authorizations and financial assistance processes.
• Direct prescriptions to the specialty pharmacy and manage patient follow-ups.
• Maintain documentation in required systems and perform data updates.
• Support process improvement and ensure confidentiality.

Skills

Attention to detail

Communication skills

Interpersonal skills

Analytical thinking

Team collaboration

Phone skills

Education

High School or GED

RI Pharmacy Technician license/registration

CPhT certification within 6 months

Tools

EPIC

CoverMyMeds

McKesson

INMAR

Job description

Care New England Health System is seeking a Specialty Pharmacy Technician-Liaison to work with specialty clinicians and patients. You will encourage use of the CNE Pharmacy, complete prior authorizations, and secure financial assistance, directing prescriptions to the specialty pharmacy when appropriate.

You will collaborate with clinic staff to ensure quality patient care, support outbound adherence efforts, and participate in process improvements while maintaining strict confidentiality.