Specialty Business Manager - Surgery

The Methodist Church in Britain; Preston; On-site; GBP 60,000 - 85,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a Specialty Business Manager to lead patient pathways across ENT and related services. The post holder will monitor performance, manage budgets, and provide line management of performance and capacity teams, driving improvement in patient care.

Experience in NHS operational management and acute hospital performance targets is essential, with the ability to work with clinical directors and matrons to deliver high-quality services.

Qualifications

• Diploma in NHS Management, degree or equivalent clinical qualification.
• Appropriate professional management qualification.
• Commitment to ongoing professional development.

Responsibilities

• Lead and manage patient pathways within specialty units to meet quality and performance targets.
• Monitor and achieve operational performance targets.
• Provide leadership to performance and capacity teams.
• Oversee senior performance manager, clinical support managers and admins.
• Collaborate with clinical directors to drive improvements in patient care.
• Drive continuous improvement and operational excellence.
• Own the directorate budget and align spend with priorities.
• Shape services in line with Trust objectives.
• Support team development and foster open communication.
• Manage workload to support team objectives.

Skills

Leadership

Strategic planning

Budget management

Project management

Education

Diploma in NHS Management

Degree or equivalent clinical qualification

Continuing professional development

Job description

The Specialty Business Manager leads patient pathways across the Head and Neck Specialty Business Unit at Lancashire Teaching Hospitals NHS Foundation Trust, which covers ENT, oral and maxillofacial surgery and several dental specialties. The post holder keeps operational performance targets monitored and met, and manages the budget. Its distinguishing feature is line management of performance and capacity teams, alongside a regional head and neck cancer centre. Experience of NHS operational management and acute hospital performance targets is essential.

What the job involves

• Lead and manage patient pathways within the specialty business units, using resources efficiently to meet quality and performance targets
• Monitor, track and achieve operational performance targets
• Provide leadership and management to the performance and capacity teams
• Oversee a diverse team including a senior performance manager, clinical support managers, coordinators, medical secretaries and administrative assistants
• Work with clinical directors and matrons in each specialty to drive improvement and patient care
• Drive continuous improvement and operational excellence
• Take ownership of the directorate budget and finances, aligning spend with organisational priorities
• Work in line with Trust corporate objectives to shape and deliver high-quality services
• Provide effective, supportive line management and help the team develop their skills
• Foster a culture of initiative, team responsibility and open communication
• Manage own workload to support and enable others in the team

Qualifications

• Diploma in NHS Management, degree (or equivalent clinical qualification) or equivalent experience
• Appropriate professional management qualification
• Continuing professional development to update specialist knowledge

Experience

• Experience of operational management in the NHS
• Detailed understanding and experience of acute hospital services and performance targets
• Experience of managing a budget
• Experience of successful project management