Specialist Solution Engineer, Partner Ecosystem Management

Salesforce; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading tech company based in the United Kingdom is seeking a Specialist Solution Engineer to drive success in Partner Ecosystem Management and Channel Revenue Management Solutions. The ideal candidate will have a Bachelor's in Computer Science and at least 4 years of professional experience. Key responsibilities include supporting deal cycles, creating assets for solutions, and attending industry events. Strong communication and collaboration skills are essential. This role provides an exciting opportunity to shape innovative strategies and enhance partner productivity.

Benefits

Inclusive work environment

Career growth opportunities

Comprehensive benefits package

Qualifications

• Minimum of 4 years of professional experience in Solution Engineering or related roles.
• Deep understanding of the Salesforce Platform is required.
• Strong oral and written communication skills.

Responsibilities

• Support deal cycles specifically tied to Partner Ecosystem Management.
• Create and develop assets and programming for solutions.
• Attend events to promote Salesforce solutions.

Skills

Communication skills

Problem-solving

Team collaboration

Presentation skills

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Sales Cloud

Marketing Cloud

Experience Cloud

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Overview

Are you a technically-minded, courageous communicator with a startup mentality and a passion for innovation? Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions? Salesforce is heavily investing in two key specialist teams and solutions: HR Service (soon to include ITSM) and Partner Ecosystem Management (an upgraded version of Partner Relationship Management). We've recently established these teams and are excited to continuously develop programming, assets, and foundational elements to drive the growth and success of these product portfolios.

Product Overview

• As a Specialist Solution Engineer, you will be instrumental in demonstrating and evangelizing two critical solution areas:
• Salesforce Partner Ecosystem Management (PEM): The Hub for Partner Success
  • Streamline Partner Onboarding & Engagement: Simplify the entire process from recruitment to ongoing collaboration, ensuring partners are quickly enabled and integrated.
  • Boost Partner Productivity: Provide secure, customizable partner portals, automation tools, and integrated access to sales processes (leads, opportunities, quotes, orders) for more efficient partner work.
  • Enhance Partner Enablement: Deliver targeted training, marketing content, and essential resources to ensure partners have what they need to succeed.
  • Optimize Channel Strategy: Leverage rich insights and analytics to guide partner tiering, incentive programs, and overall business planning, enabling data-driven decisions.
  • Facilitate Seamless Collaboration: Foster real-time collaboration between internal teams and partners, ensuring coordinated support and faster deal velocity.
• Salesforce Channel Revenue Solutions: Maximizing Channel Profitability
  • Automate Product-to-Cash Processes: Enable end-to-end revenue generation and management on a single, trusted platform, supporting both one-time sales and subscription services.
  • Simplify Pricing & Quoting: Streamline product catalog management, define consistent pricing models, and empower sales reps (both direct and partner) to configure complex products and generate accurate quotes with ease.
  • Optimize Rebate and Incentive Programs: Gain total control over program setup, track and enforce all types of rebate programs (growth, volume, ship and debit, price protection), and ensure accurate payouts, building partner trust and loyalty.
  • Gain Unified Visibility: Bring all channel inventory, rebates, payouts, and transaction data into Salesforce, providing a complete picture of partner activity and financial performance.
  • Drive Channel Growth: Motivate partners through automated deal registration, streamlined claim submissions, and transparent insights into new opportunities and payout statuses, directly impacting their bottom line and your client's revenue.

Responsibilities

A Specialist Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions across the various Salesforce product lines. Your key responsibilities will include:

• Support deal cycles specifically tied to Partner Ecosystem Management and Channel Revenue Management Solutions, including
  • Performing Discovery Calls
  • Performing Product Demonstrations
  • Supporting technical architecture meetings
• Create and develop assets and programming to scale the Partner Ecosystem Management teams and solutions. This can include:
  • Industry point-of-views
  • Demo components and recordings
  • Technical point-of-view documents
  • Discovery guides
  • Workshop programming
• Attend events to evangelize solutions (Salesforce World Tours, industry events, Dreamforce).
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs).
• Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
• Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles.
• Deep experience and understanding of the Salesforce Platform is required.
• Solid oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied environments.
• Strong presentation skills, both virtually and in person.
• Value proposition-minded with strong business acumen.

Preferred Qualifications

• Preferred experience with Sales Cloud, Experience Cloud, and/or Marketing Cloud.
• Salesforce Admin 201 certification or similar technical certification preferred.
• Previous experience as a solution/sales engineer for a CRM company or similar.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

Accommodations are available for applicants with disabilities. If you require assistance due to a disability applying for open positions please submit a request via the Accommodations Request Form. Salesforce is a recognized Disability Confident member under the UK Government Disability Confident employer scheme and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.