Specialist, Sales Operations and Support

Royal Caribbean Group; Weybridge; On-site; GBP 22,000 - 32,000; Full time

Job summary

Royal Caribbean Group in Weybridge is seeking an entry level Specialist for Sales Operations and Support to join the Sales Enablement Team within Sales Administration. You will handle trade and internal inquiries, maintain profiles in AS400, and prepare sales and pricing materials for internal and external use.

You will collaborate with the Royal and Celebrity brands, support events, and assist with trade inquiries across platforms while learning internal systems and processes in a fast-paced

Qualifications

• 1 year minimum in a sales support function.
• Industry experience in travel is a plus but not required.
• Ability to troubleshoot trade partner issues across platforms.
• Willingness to learn internal systems and processes.
• Provide customer service support to enquiries.

Responsibilities

• Manage the EMEA Royal Sales Support inbox.
• Co-manage the dual branded inbox (Royal & Celebrity).
• Create and update Profiles in the AS400 internal system.
• Create sales and pricing guides for internal & external use.
• Provide day-to-day support to the Front/Sales Support Team.
• Assist in building and attending company events as required.
• Administer the Ship Visit process from invitation to FVR.
• Provide support on Cruise Power/Automation inbox and queries.
• Liaise with Call Centre on trade resolution enquiries.
• Provide Club Royal support for approvals, escalations and queries on accounts.
• Salesforce support for account updates.
• Invoice uploads for coop marketing.

Skills

Sales experience

Customer service

Troubleshooting

Internal systems

Salesforce knowledge

Tools

AS400

Salesforce

Job description

Specialist, Sales Operations and Support

Journey with us!

Combine your career goals and sense of adventure by joining our New Build Operations team . Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About Us

Royal Caribbean Group is the world’s largest cruise line. Itcouldn’tbe a more exciting time to join a global business that is blazing a trail in the travel industry right now.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable.

The Role

This is an entry level role to be part of the Sales Enablement Team, working within the Sales Administration function based in our Weybridge office. Successful candidate will report into the Sales Administration Manager and will be responsible for all aspects of Sales Admin (Trade & Internal) working to processes with agreed SLA.

Essential Duties and Responsibilities:

• Manage the EMEA Royal Sales Support inbox


• Co-manage the dual branded support inbox (Royal & Celebrity)


• Creation of Business Partnership Agreements


• Create and update Profiles in the AS400 internal system


• Create Sales and Pricing Guides for internal & external use


• Provide day-to-day support to FST


• Assist in building company events plus attend as required


• Administrate the Ship Visit process, from invitation to FVR


• Provide support on Cruising Power/Automation inbox and queries


• To liaise with Call Centre on any resolution trade enquiries


• To provide Club Royal support for approvals, escalations and queries on Accounts


• Salesforce Support for Account updates


• Invoice uploads for coop marketing


• Any additional ad-hoc projects that involve Trade or System Sales Administration

Qualifications and experience required:

• Minimum 1 year working in a sales support function role


• Travel industry experience desired but not essential


• Troubleshooting skills required to support Trade Partner issues across Trade Platforms


• Required to learn internal systems


• Provide customer service support to enquiries


• Sales Force knowledge advantageous

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group.We'llhope to see you onboard soon!