Specialist Network Engineer

EB IT Support LTD.; Boston; Hybrid; GBP 30,000 - 45,000; Part time

Job summary

EB IT Support LTD. is seeking a flexible, detail-oriented Specialist Network Engineer to assist with on-site installations and technical support in Boston. This project-based role requires strong communication skills and a clean criminal record due to client requirements. Applicants should ideally have GCSE qualifications in English and Maths, but relevant vocational experience is also valued. The job offers flexible hours and home working options after a successful trial period.

Qualifications

• Must provide evidence or examples of previous networking work.
• Highly proficient in spoken English with a focus on 'soft skills'.
• Ability to follow complex technical instructions while working independently.

Responsibilities

• Physically installing and mounting network hardware.
• Collaborating with remote engineers to troubleshoot hardware-related tickets.
• Serving as a professional point of contact for customers.

Skills

Technical Portfolio

Communication

Adaptability

Education

GCSE English & Maths at Grade C/4 or equivalent

Job description

Job Description

We are seeking a flexible, detail‑oriented Specialist Network Engineer to assist our engineering team with on‑site installations and technical support tickets. This is a project‑based, ad‑hoc role, making it ideal for a professional looking for flexible work rather than a standard 9‑to‑5 commitment.

Primary Duties

• Hardware Deployment: Physically installing and mounting network hardware, including routers, racks, and cabling.
• Device Configuration: Configuring switches and other network peripherals to meet specific client specifications and security protocols.
• Technical Support: Collaborating with our remote engineers to troubleshoot and resolve hardware‑related tickets on‑site.
• Client Relations: Serving as a professional point of contact for customers, ensuring they feel supported and informed throughout the installation process.

Key Requirements

Qualifications & Skills

• Technical Portfolio: Must provide evidence or examples of previous networking work (e.g., photos of installs, project summaries, or certifications).
• Communication: Highly proficient in spoken English with a focus on “soft skills” and a kind, customer‑first attitude.
• Education: Ideally GCSE English & Maths at Grade C/4 or equivalent; however, we welcome applicants with relevant vocational experience or lower grades who can demonstrate technical competency.
• Vetting: Must have a completely clean criminal record. The successful candidate will be required to undergo a DBS check due to the nature of our client environments.

Work Preferences

• Availability: Must be comfortable with an on‑call or ticket‑based schedule rather than fixed hours.
• Adaptability: Ability to follow complex technical instructions from senior engineers while working independently on‑site.

Position Summary

• Location: Initially office‑based (Boston Enterprise Centre). Home working is available after a successful 6‑week trial.
• Hours: Voluntary — flexible hours by arrangement (16.0 hrs/wk)