Specialist Maternity Manager

The Nursing and Midwifery Council; Greater London; Hybrid; GBP 52,000 - 62,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced Pension Contributions via our

Life Insurance – 4 x current salary

Hybrid working

Enhanced Maternity and Paternity Leave

24 Hours Employee Assistance Programme

Cycle to Work Scheme

Perkbox membership

Subsidised restaurant in our Portland

Season ticket loans

Job summary

The Nursing and Midwifery Council in London invites applications for Specialist Maternity Manager in the Sensitive and Complex Casework Team. The role provides operational leadership over complex fitness to practise maternity-related cases, coordinating with lawyers, senior colleagues and external stakeholders to ensure timely progress and safe decision-making.

You will supervise a team, manage workloads, act as escalation point, and drive continuous improvement through QA and stakeholder

Qualifications

• Excellent communication skills to convey complex information clearly and empathetically.
• Strong planning, organisational and problem-solving abilities.
• Experience prioritising competing demands and meeting deadlines.
• Solid knowledge of data protection, information governance and confidentiality.
• Strong stakeholder management and relationship-building skills.

Responsibilities

• Lead the operational management of complex and sensitive fitness to practise cases.
• Oversee team workflow and ensure cases are progressed proactively and effectively.
• Act as escalation point for complex issues and complaints.
• Build and maintain relationships with internal and external stakeholders.
• Lead stakeholder engagement and support case-specific communication plans.
• Work with media colleagues on cases attracting public, media or political interest.
• Drive continuous improvement through QA, stakeholder feedback and service development.
• Provide leadership, coaching and performance management to team members.

Skills

Communication skills

Planning & organisation

Problem solving

Deadline management

Data protection knowledge

Stakeholder management

Job description

Specialist Maternity Manager

Application Deadline: 21 October 2026

Department: Sensitive and Complex Casework Team

Employment Type: Permanent - Full Time

Location: London, Westfield Avenue

Reporting To: Dionne Mitchell

Compensation: £52,241 - £62,416 / year

Description

About the team and what we do

The Specialist Casework and Complex Cases Team (SCCT) manages some of the most complex, sensitive and high-profile fitness to practise cases within the organisation. These cases often involve significant stakeholder interest, Public Inquiries, and matters that attract national media attention. The team works closely with colleagues across the organisation, including media and executive functions, to ensure cases are managed proportionately, fairly and with a person-centred approach.

As part of an evolving structure, this newly created role will support a dedicated maternity workstream, helping to ensure that complex maternity-related cases are managed effectively while maintaining the highest standards of public protection, customer care and operational excellence.

Your role and impact

As Specialist Maternity Manager, you will provide operational leadership and oversight of complex and sensitive fitness to practise cases. You will work collaboratively with senior colleagues, lawyers and stakeholders to ensure cases progress efficiently, risks are managed appropriately, and service standards are consistently met.

• Leading the operational management of complex and sensitive fitness to practise cases.
• Managing team workflow and ensuring cases are progressed proactively and effectively.
• Acting as an escalation point for complex issues and complaints.
• Building and maintaining strong relationships with internal and external stakeholders, including those with differing interests.
• Leading stakeholder engagement and supporting case-specific communication plans.
• Working closely with media colleagues on cases attracting public, media or political interest.
• Driving continuous improvement through quality assurance, stakeholder feedback and service development initiatives.
• Providing leadership, coaching and performance management to team members.

This is an opportunity to influence how a specialist area of work is developed and delivered while making a meaningful contribution to public protection and professional regulation.

What you’ll bring

We're looking for an experienced operational leader who can confidently manage complex situations while supporting colleagues and stakeholders with empathy and professionalism.

• Excellent communication skills with the ability to convey complex or sensitive information clearly, confidently and empathetically.
• Strong planning, organisational and problem-solving abilities.
• Experience prioritising competing demands and working to strict deadlines.
• Sound knowledge of data protection, information governance and confidentiality requirements.
• Strong stakeholder management and relationship-building skills.

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.