Screening Manager, Triage

The Nursing and Midwifery Council; Greater London; Hybride; GBP 52 000 - 62 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Pension scheme

Life insurance 4x salary

Hybrid working

Maternity/Paternity leave

Employee assistance programme

Cycle to work

Perkbox membership

Restaurant subsidy

Season ticket loans

Résumé du poste

The Nursing and Midwifery Council invites applications for the Screening Manager, Triage in London or Edinburgh. You will lead a team of Triage Officers, oversee enquiries, and ensure high-quality customer service within a modern fitness to practise process.

You’ll drive process improvements, build strong internal and external relationships, and support staff through change while fostering an inclusive environment. This is a permanent, hybrid role with two office days per week.

Qualifications

• Experience leading a team to deliver high-quality work at pace.
• Experience in staff management and motivation.
• Experience guiding staff through process changes.
• Strong communication with internal and external stakeholders.
• Experience making casework decisions, preferably in a regulatory setting.

Responsabilités

• Provide leadership and support to the Triage team to deliver excellent customer service.
• Oversee enquiries and drive Triage decisions.
• Implement process improvements and maximise efficiencies.
• Build effective relationships with internal and external stakeholders.
• Foster an inclusive working environment and support career development.

Connaissances

Team leadership

Staff management

Change management

Stakeholder communication

Regulatory casework

Performance management

Management information

Equality & inclusion

Task prioritisation

Customer service

Description du poste

Screening Manager, Triage

Application Deadline: 25 October 2026

Department: Screening

Employment Type: Permanent - Full Time

Location: London or Edinburgh

Reporting To: Mark Wood

Compensation: GBP 52,241 - GBP 62,416 / year

Description

About the team and what we do

Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK - regulated and supported by the NMC - a fit for the future organisation, with fairness and equity at the heart of everything we do.

Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality.

We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England.

We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions.

We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate's right to practise.

We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core.

We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.

About the team and what we do

The first stage in the fitness to practise process is called Screening. This is where we look at the concern someone's raised with us in more detail and decide on the next steps.

The Triage team are part of the NMC's Screening department. The team currently considers new enquiries received via our online referral form and assess whether the enquiry raises a fitness to practise concern.

The Triage team are using a new fitness to practise case management system, which in due course will replace the existing system used by the NMC's other established fitness to practise teams. The team is at the forefront of our new ways of working and supporting our principal objective of reducing our fitness to practise caseload.

About the role

You’ll report to a Senior Screening Manager and provide direct line management to a team of Triage Officers and one Senior Triage Officer. Working alongside your fellow Triage Manager, you’ll have oversight of all enquiries managed under the Triage process.

You’ll provide leadership and support to your team and the wider Triage function, enabling them to deliver excellent customer service and achieve success against key performance indicators.

You’ll play an important role in making and facilitating Triage decisions, driving and implementing process improvements and maximising efficiencies. You’ll also help to create and build effective relationships with key internal and external stakeholders.

You’ll foster an inclusive working environment that supports the individuals in your team to succeed in their current roles, develop new skills and progress their careers at the NMC.

About you

• Successfully leading a team to produce high quality work at pace
• Staff management and motivating others to achieve shared goals and objectives
• Supporting staff through a process change and/or new ways of working
• Working and communicating effectively with internal and external stakeholders
• Making casework decisions, preferably in a regulatory setting
• Developing staff and managing team and individual performance
• Collating management information and reporting to senior staff
• Your commitment to equality, diversity and inclusion
• Your ability to prioritise tasks and respond flexibly to changing demands
• Delivering high quality customer service and playing an active role in enhancing stakeholder experience

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance - 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.