Investigation Assistant

NURSING AND MIDWIFERY COUNCIL; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Enhanced Pension Contributions

Life Insurance – 4 x current salary

Hybrid working

Enhanced Maternity and Paternity Leave

24 Hours Employee Assistance Programme

Cycle to Work Scheme

Perkbox membership

Subsidised restaurant in PortlandPlace

Season ticket loans

Job summary

The Nursing and Midwifery Council is seeking an Investigation Assistant to provide vital administrative and casework support for the early stages of fitness to practise. You’ll work with lawyers, paralegals and management to progress enquiries and maintain accurate case records.

This role requires excellent organisation, discretion with sensitive information, and strong written and verbal communication. Hybrid working and a supportive environment with a robust pension and benefits package are

Qualifications

• Experience in administrative, casework or operational support roles.
• Experience handling sensitive or confidential information.
• Strong organisational skills with the ability to manage a varied workload.
• Excellent written and verbal communication.

Responsibilities

• Maintain accurate records and update case management systems.
• Coordinate enquiries and support investigations through early stages.
• Deliver a professional and responsive service to stakeholders.
• Support preparation of case documentation and audit trails.
• Handle sensitive information with discretion.

Skills

Administrative experience

Sensitive information handling

Organisation & prioritisation

Attention to detail

Written and verbal communication

IT skills / databases

Team collaboration

Tools

Case management systems

Databases

Job description

Investigation Assistant

Our vision is for safe and effective nursing and midwifery practice across the four countries of the UK – regulated and supported by the NMC – a fit for the future organisation, with fairness and equity at the heart of everything we do.

Our role is to protect the public and maintain confidence in the nursing and midwifery professions. As the largest independent regulator in Europe of more than 860,000 nursing and midwifery professionals, we have a crucial role in making this a reality.

We do this by setting and promoting high education and professional standards for all future and registered nurses and midwives in the UK and nursing associates in England.

We also ensure every nurse, midwife and nursing associate on our Register meets clear standards of conduct and practice which protects the public and the reputation of our professions.

We have a duty to investigate concerns and to take steps to protect the public in the relatively rare instances where we need to limit or restrict a nurse, midwife or nursing associate’s right to practise.

We are building a new NMC with integrity, fairness, respect, equity and effectiveness at its core.

We are determined to improve and modernise our culture and ways of working. This will ensure that the public and professionals feel confident in our work.

About the team and what we do:

About the team and what we do:

The

Sensitive and Complex Casework Team (SCCT) manages some of the most serious and sensitive cases within the Professional Regulation Directorate. The team plays a critical role in supporting regulatory processes by ensuring that concerns are progressed efficiently, information is handled appropriately and cases are managed in line with regulatory requirements and professional standards.

Working closely with colleagues across the organisation, the team gathers information, coordinates enquiries and supports investigations that help the NMC fulfil its public protection responsibilities. The work is varied, fast-paced and often complex, requiring a collaborative approach and a commitment to delivering an excellent service to all those involved in the process.

Your role and impact:

As an Investigation Assistant, you'll provide vital administrative and casework support to help ensure cases progress smoothly and efficiently through the early stages of the fitness to practise process. You'll work closely with Paralegals and Senior Paralegals in supporting a range of activities that contribute directly to fair and effective case progression.

You’ll be responsible for maintaining accurate case records, coordinating enquiries, handling sensitive information and acting as a professional point of contact for a range of stakeholders. Depending on business need, you’ll also have the opportunity to manage straightforward screening enquiries and develop your understanding of regulatory investigations.

In this role, you’ll:

• Assist with the progression of casework by working closely with lawyers, paralegals and management, to carry out key enquiries and tasks on their behalf, within specified timescales.
• Maintain accurate records and update information on case management systems.
• Process and manage incoming correspondence and documentation, ensuring information is recorded accurately and promptly.
• Support the preparation of case documentation and maintain clear audit trails.
• Deliver a professional and responsive service to internal and external stakeholders.
• Contribute to continuous improvements across casework processes and procedures.

This role is ideal for someone who enjoys working with detailed information, thrives on organisation and wants to be part of a team whose work directly supports public protection.

What you’ll bring:

We're looking for a motivated individual who combines strong administrative skills with excellent communication and a genuine commitment to delivering high-quality work.

You’ll bring:

• Experience in an administrative, casework or operational support role within a structured environment where accuracy and adherence to process are important
• Experience handling sensitive or confidential information with professionalism, integrity and discretion.
• Strong organisational skills with the ability to manage a varied workload and prioritise effectively.
• Excellent attention to detail and a commitment to maintaining accurate records and audit trails.
• Strong written and verbal communication skills, with the confidence to engage professionally with a range of stakeholders.
• Good IT skills and experience using databases, case management systems or similar digital platforms.
• A collaborative approach and the ability to work effectively both independently and as part of a team.

Most importantly, you’ll share our commitment to fairness, professionalism and public protection and be motivated by the opportunity to contribute to work that makes a difference.

Salary Details

London - £28,222-£30,023

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.