Roadside Care Advisor — Specialist Support

RAC; Walsall; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Up to 6.5% employer pension

Life assurance cover from day one

Family leave support

24/7 confidential wellbeing service

Car salary sacrifice scheme with EVs

RAC Ultimate Complete Breakdown Cover

Orange Savings discounts

Onsite parking

Job summary

The RAC is seeking a Specialist Care Advisor based in Bescot to provide expert roadside assistance to our Business Roadside members. You will own breakdown incidents from first contact to resolution, coordinating with internal teams and partners to deploy the right resources rapidly.

We value proactive learners who communicate clearly and adapt to changing priorities, delivering high-quality service while hitting performance targets as part of a close-knit Specialist Care Team.

Qualifications

• Experience of RAC Commercial, RTA methodology, Tranman, and related operational systems.
• Strong communication skills with members and colleagues.

Responsibilities

• Deliver professional, cost-effective roadside assistance, handling inbound calls, including E-Calls, and establishing member entitlement.
• Manage breakdown incidents from first contact through to resolution, keeping members updated and supported.
• Use systems including iCad, Notification Centre, and Tranman to provide accurate updates and drive effective outcomes.
• Work closely with internal teams and external partners to ensure the right resources are deployed quickly and efficiently.
• Contribute to team performance targets while continually developing your product, process, and technical knowledge.

Skills

Communication skills

Proactive learner

Flexibility

Team mindset

Tools

iCad

Notification Centre

Tranman

Job description

The RAC is seeking a Specialist Care Advisor based in Bescot to provide expert roadside assistance to our Business Roadside members. You will own breakdown incidents from first contact to resolution, coordinating with internal teams and partners to deploy the right resources rapidly.

We value proactive learners who communicate clearly and adapt to changing priorities, delivering high-quality service while hitting performance targets as part of a close-knit Specialist Care Team.