Special Credits Recovery Officer I, II, III

Global Credit Union; South Street; On-site; GBP 48,000 - 76,000; Full time

Benefits offered by this job

Short-term incentives

Medical, dental and vision insurance

401(k) with match

Employee Assistance Program

Life and disability coverage

Tuition Reimbursement

Paid time off

Job summary

Global Credit Union is seeking a Special Credits Recovery Officer to manage charged-off accounts and coordinate repayment arrangements. You will contact members, respond to inquiries, and perform skip traces while recommending appropriate actions to protect assets.

The role requires at least 1 year in collections or related experience, with strong communication skills and familiarity with current regulations governing collections.

Qualifications

• High school graduate or equivalent.
• 1 year experience in collections or equivalent within the credit union.
• Good written and verbal communication skills.
• Knowledge of current regulations regarding collections.

Responsibilities

• Contact members regarding charged-off accounts and arrange repayment.
• Respond to member inquiries regarding obligations owed to the credit union.
• Perform skip traces as required.
• Arrange and approve settlements and payment agreements per guidelines.
• Analyze and recommend adverse actions on accounts when appropriate.
• Assist in development and training of staff for compliance with policies, laws, and procedures.
• Perform other duties as assigned.

Skills

Collection experience

Regulatory knowledge

Written communication

Verbal communication

Education

High school diploma

Job description

Overview

Reports To: Senior SC Recovery Officer

Primary Functions

Responsible for collection of charged-off financial obligations owed to the credit union.

Duties And Responsibilities

• Contact members regarding charged-off accounts and arrange for repayment of those debts.
• Respond to member inquires regarding financial obligations owed to the credit union.
• Perform "skip traces" as required.
• Arrange and approve settlements and payment agreements as necessary on charged-off accounts within credit union guidelines.
• Analyze and recommend to the Senior Special Credits Recovery Officer, when appropriate, adverse actions on accounts to include, but not limited to, repossession of collateral, closure of credit limits, blocks on credit cards, legal actions and account codes to alert other credit union departments of losses and fraud accounts.
• Assist in the development and training of staff for compliance with all policies, laws, and procedures as they relate to collections.
• Perform other duties as assigned.

Qualifications

Education

High school graduate or equivalent.

Creditable Experience in Lieu of Education

Not Applicable

Experience/Skills

One year's experience in the collection field with a knowledge of current regulations regarding collections or one year experience with this credit union in a problem-solving capacity which routinely requires independent decision making. Direct and varied member contact is also a requirement. Requires good written and verbal communication skills.

Tenure

Special Credits Recovery Officer II (Category 11) requires 12 months tenure in the Special Credits Recovery Officer I (Category 12) position with performance that meets or exceeds expectations. Special Credits Recovery Officer III (Category 10) requires 12 months tenure in the Special Credit Recovery Officer II (Category 11) position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 10

$63,233 - $99,908 annually

Salary Pay Range: 11

$57,484 - $90,230 annually

Salary Pay Range: 12

$53,226 - $81,405 annually

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Equal Opportunity Employer