Spanish-Speaking Security & Login Support Specialist

Interactive Brokers Group, Inc.; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in London seeks a Security and Login Assistance Representative proficient in Spanish and English. You will assist clients with inquiries related to security systems and help configure their two-factor authentication. Ideal candidates are analytical with excellent client service skills, and adept with technology. The role offers competitive salary, performance-based bonuses, and generous benefits including medical insurance and career development support.

Benefits

Career support and development

Performance-based discretionary cash bonus scheme

Group Life Assurance cover

Cycle to work scheme

Private Medical Insurance

Qualifications

• Fluent in both Spanish and English.
• Good knowledge of Windows and/or macOS.
• Experience with iOS and Android smartphone operating systems.

Responsibilities

• Handle client inquiries about IBKR’s security system.
• Assist clients in using two-factor authentication app.
• Identify and escalate secure login issues.

Skills

Fluent Spanish

Fluent English

Client service skills

Analytical problem solving

Tools

iOS

Android

Windows

macOS

Job description

A leading financial services firm in London seeks a Security and Login Assistance Representative proficient in Spanish and English. You will assist clients with inquiries related to security systems and help configure their two-factor authentication. Ideal candidates are analytical with excellent client service skills, and adept with technology. The role offers competitive salary, performance-based bonuses, and generous benefits including medical insurance and career development support.