Spanish speaking Customer Service Executive

The Language Business; London; On-site; GBP 28,000; Full time

Job summary

A leading company in luxury goods is seeking a Spanish-speaking Customer Service Executive in South West London. This role involves providing B2B support to clients and distributors, managing orders, and ensuring efficient export operations. Ideal candidates will have fluency in Spanish, customer service experience, and strong communication skills.

Qualifications

• Fluency in Spanish and good knowledge of English required.
• Previous customer service or administrative experience is essential.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Placing customer orders for products.
• Advising customers on queries related to orders.
• Dealing with customer complaints.
• Liaising with courier and freight companies.
• Monitoring export operations efficiency.

Skills

Fluency in Spanish

Customer service experience

Clear communication skills

Ability to prioritize

Job description

SPANISH SPEAKING CUSTOMER SERVICE EXECUTIVE (WITH ITALIAN, FRENCH OR SPANISH)

LANGUAGES: Fluent Spanish is essential, as well as a good level of English. Ideally, a good level of German, Italian, or French is also required.

LOCATION: South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY

SALARY: c. £28,000 pa

COMPANY AND BACKGROUND

Our client is a world-leading exporter of some of the most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES

This is a fantastic opportunity to join a small but very friendly and supportive international team as a Spanish-speaking Export Customer Service Executive. You will be responsible for offering full B2B support to clients, agents, and distributors, including the following duties:

• Placing customer orders for products
• Advising customers on queries related to orders and finding solutions
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of export operations in your territories
• Providing support to the Export Sales Teams

CONTRACT DETAILS

Initially a one-year contract with excellent prospects for a permanent position.

CANDIDATE EXPERIENCE / SKILLS

• Fluency in Spanish (with German, Italian, or French) and a good knowledge of English
• Previous customer service or administrative experience is essential
• Clear and confident communication skills
• Ability to prioritize and work to deadlines under pressure

SALARY AND HOURS

£28,000 pa depending on experience, plus benefits.

Working hours are Monday to Friday, alternating between 8:00 - 16:00 or 9:00 - 17:00.

CONTACT: Lisa Grimes