Spanish Customer Care Administrator

Lifeplus Europe Ltd; St. Neots; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Three free Lifeplus products monthly

Performance based bonus

LIFE Programme

Learning Management System

Life Assurance

Permanent Health Insurance

Holidays buy/sell

Employee discounts

Health Cash Plan

Fresh fruit onsite

EAP (Employee Assistance Programme)

Pension scheme

Team events

Eyecare allowance

Cycle2Work

Referral bonus

Job summary

Lifeplus Europe Ltd. is seeking a Customer Care Administrator in the United Kingdom to provide excellent service, handle inquiries, and process orders using the Puzzel system. You will be the first point of contact, representing our values and supporting customer relationships.

The role involves both incoming and outgoing calls, building relationships to support retention, and ensuring alignment with company policies and SLAs. Hybrid working with some office presence is expected.

Qualifications

• Fluent in English and Spanish (written and spoken).
• Experience in a customer service or customer-facing environment.
• Experience handling customer queries and resolving requests.
• Experience using IT systems to record, manage or process customer information or requests.

Responsibilities

• Handle incoming customer queries by phone and processing orders using Puzzel.
• Make outgoing calls to resolve customer queries and achieve satisfactory outcomes.
• Build positive relationships with customers to support retention.
• Manage customer requests in line with Lifeplus policies and SLAs.
• Maintain up-to-date understanding of Lifeplus processes and product portfolio.
• Contribute to ongoing development of Customer Care and the wider business.
• Engage in learning and continuous improvement to increase effectiveness.

Skills

Customer service

English/Spanish

Phone support

IT systems

Tools

Puzzel

Job description

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

The opportunity

We're looking for a Customer Care Administrator to provide excellent customer service to our network, handling queries, resolving a wide range of customer requests and processing orders and changes. As a first point of contact for Lifeplus, you'll play an important role in representing our values and supporting positive customer relationships.

You’ll handle both incoming and outgoing calls, using our Puzzel ticket management system to manage customer requests in line with company policies and service levels. You’ll also have opportunities to build relationships with customers, support retention and contribute to the ongoing development of Customer Care.

What you'll be doing:

• Handle incoming customer queries and requests by phone, processing orders and changes using Puzzel
• Make outgoing calls where needed to resolve customer queries and achieve satisfactory outcomes
• Build positive relationships with new and existing customers to support customer retention
• Manage customer requests in line with Lifeplus policies and service level agreements
• Maintain an up-to-date understanding of Lifeplus processes, business structure and product portfolio
• Contribute to the ongoing development of Customer Care and the wider business
• Take part in personal learning and continuous improvement to develop your knowledge and effectiveness

What we're looking for:

Essential

• Fluency in both written and spoken English and Spanish
• Experience working in a customer service or customer-facing environment
• Experience handling customer queries and resolving requests
• Experience using IT systems to record, manage or process customer information or requests

Desirable

• Experience using sales or ordering systems
• Experience processing customer orders or changes
• Experience working within a service level or target-driven environment

Shift pattern:

• Week 1: Monday to Friday, 07:00 to 15:15
• Week 2: Monday to Friday, 09:45 to 18:00
• With one day per month working from the office.

Salary:

£26,500-£26,500 GBP

What's in it for you...

Nourish your wellbeing:

Every month, you'll receive three free Lifeplus products, plus 50% off anything else you'd like to try. It's our way of helping you experience the products you'll be proud to talk about.

Performance based bonus:

Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.

Your growth journey - LIFE Programme:

Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!

Learning at your fingertips:

Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.

Peace of mind from day one:

You're automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you're ever off work long term due to illness, you'll receive 50% of your basic salary after six months, because security matters.

Holiday that works for you:

Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.

Exclusive colleague perks:

Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.

Everyday healthcare support:

Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.

Little things make a difference:

Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.

Support when you need it:

Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.

Invest in your future:

Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.

A culture that connects:

From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.

Eyecare support:

We'll contribute £25 towards eye tests and up to £100 towards glasses if they're needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.

Stay active for less:

Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.

Recruitment Referral Scheme:

Know someone who'd love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!