French Speaking Customer Care Administrator

Greenhouse Software, Inc.; St. Neots; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free Lifeplus products monthly

Performance bonus

LIFE Programme salary increase

Learning Management System access

Life Assurance

Permanent Health Insurance

Holiday buy/sell

Brand discounts

Health Cash Plan

Fruit & beverages onsite

Employee Assistance Programme

Pension up to 6%

Team events

Eyecare support

Cycle2Work

Recruitment referral bonus

Job summary

Lifeplus is seeking a French-speaking Customer Care Administrator to deliver outstanding service to our global network. You will handle inquiries, process orders, and respond to requests using our Puzzel system, upholding company policies and service levels.

This 18-month fixed-term contract offers onboarding through the LIFE Programme, a mix of office and remote work, and generous benefits including product perks and health cover.

Qualifications

• Fluent in both written and spoken English and French.
• Experience in customer service or customer-facing roles.
• Experience using IT systems to record and manage customer information.
• Experience using sales or ordering systems.
• Experience processing customer orders or changes.
• Experience working in a service level or target-driven environment.

Responsibilities

• Handle incoming customer queries and requests by phone, processing orders and changes using Puzzel.
• Make outgoing calls to resolve customer queries and achieve satisfactory outcomes.
• Build relationships with new and existing customers to support retention.
• Manage customer requests in line with Lifeplus policies and service levels.
• Maintain understanding of Lifeplus processes, structure and product portfolio.
• Contribute to ongoing development of Customer Care and wider business.
• Engage in personal learning and continuous improvement to grow knowledge and effectiveness.

Skills

Bilingual English-French

Customer service

IT systems

Order processing

Sales systems

Service level targets

Puzzel system

Tools

Puzzel

Job description

French Speaking Customer Care Administrator

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

18 Month Fixed Term Contract

The opportunity

We're looking for a Customer Care Administrator to provide excellent customer service to our network, handling queries, resolving a wide range of customer requests and processing orders and changes. As a first point of contact for Lifeplus, you'll play an important role in representing our values and supporting positive customer relationships.

You'll handle both incoming and outgoing calls, using our Puzzel ticket management system to manage customer requests in line with company policies and service levels. You'll also have opportunities to build relationships with customers, support retention and contribute to the ongoing development of Customer Care.

What you'll be doing:

• Handle incoming customer queries and requests by phone, processing orders and changes using Puzzel
• Make outgoing calls where needed to resolve customer queries and achieve satisfactory outcomes
• Build positive relationships with new and existing customers to support customer retention
• Manage customer requests in line with Lifeplus policies and service level agreements
• Maintain an up-to-date understanding of Lifeplus processes, business structure and product portfolio
• Contribute to the ongoing development of Customer Care and the wider business
• Take part in personal learning and continuous improvement to develop your knowledge and effectiveness

What we're looking for:

• Fluency in both written and spoken English and French
• Experience working in a customer service or customer-facing environment
• Experience handling customer queries and resolving requests
• Experience using IT systems to record, manage or process customer information or requests
• Experience using sales or ordering systems
• Experience processing customer orders or changes
• Experience working within a service level or target-driven environment
• Week 1: Monday to Friday, 07:00 to 15:15
• Week 2: Monday to Friday, 09:45 to 18:00
• With one day per month working from the office.

What's in it for you...

• Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try. It’s our way of helping you experience the products you’ll be proud to talk about.
• Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.
• Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!
• Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.
• Peace of mind from day one: You’re automatically covered byLife AssuranceandPermanent Health Insuranceas soon as you join. If you’re ever off work long term due to illness, you’ll receive50% of your basic salaryafter six months, because security matters.
• Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.
• Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
• Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.
• Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
• Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.
• Invest in your future: Our contributory pension scheme offersup to 6% employer contributions, helping you build long term financial confidence.
• A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.
• Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if they’re needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.
• Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.
• Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!